Damon Cronk
Seagoville,TX
Summary
Dynamic leader in automotive operations, specializing in team development and operational efficiency. Expertise in developing training programs and optimizing inventory management, contributing to improved productivity and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Operations Manager
Pro Automotive Reconditioning
Dallas, TX
05.2018 - Current
- Oversaw daily operations in automotive reconditioning processes.
- Coordinated staff schedules to enhance workflow efficiency and meet operational goals.
- Managed inventory levels and ordered necessary supplies timely.
- Developed training programs for new employees to ensure adherence to operational standards.
- Analyzed operational performance to identify areas for improvement.
- Facilitated communication between departments to enhance teamwork and productivity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Implemented disciplinary actions according to company policies.
- Monitored processes and team performance to identify improvements in customer service.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Created detailed reports on the performance of individual departments within operations.
- Managed financial operations for budgeting, accounting, and payroll activities.
- Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated work to staff, setting priorities and goals.
Automotive Supervisor
Clay Cooley Auto Group
Dallas, TX
05.2013 - 05.2018
- Supervised daily operations of service department to ensure efficiency.
- Trained and mentored technicians in automotive repair techniques.
- Monitored inventory levels and ordered necessary parts for repairs.
- Ensured compliance with safety standards and best practices in the workshop.
- Implemented process improvements to streamline workflow in service department.
- Maintained detailed records of vehicle repairs and services to support efficient operations.
- Supervised and trained staff on proper repair techniques and safety protocols.
- Analyzed inventory levels on a regular basis and reordered supplies as necessary.
- Developed and managed weekly employee schedules to optimize staffing during peak service hours.
- Resolved customer complaints related to vehicle service issues with effective solutions.
- Collaborated with management team to develop strategic plans for improving operational efficiency of automotive shop.
- Provided technical guidance when diagnosing complex mechanical problems on vehicles in the shop.
- Inspected vehicles for damage prior to servicing and identified any necessary repairs or replacements.
- Ensured that all employees adhered to company policies and procedures related to automotive services.
- Prepared accurate labor cost estimates for each job order to facilitate transparent customer communication.
- Serviced transmissions, hydraulic and pneumatic systems and air conditioning equipment.
- Researched special-order parts and performed product searches to source parts from outside vendors.
- Implemented preventive maintenance programs designed to reduce long-term repair costs for customers.
- Maintained the workflow of automotive shop operations, ensuring all vehicles were serviced in a timely manner.
- Scheduled appointments for customers requesting service or repairs at the shop.
- Conducted performance reviews with employees to identify areas of improvement within the auto shop.
- Maintained certifications and completed training on systems and components.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Worked alongside technicians from different fields to ensure seamless operations.
- Filed records with state as part of performing vehicle safety inspections.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Automotive Supervisor
No Limit Motors
Mesquite, Texas
04.2011 - 05.2013
- Supervised daily operations of service department to ensure efficiency.
- Trained and mentored technicians in automotive repair techniques.
- Coordinated repair schedules and assigned tasks to optimize team productivity.
- Monitored inventory levels and ordered necessary parts for repairs.
- Ensured compliance with safety standards and best practices in the workshop.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Implemented process improvements that enhanced workflow efficiency in service department.
- Maintained detailed records of vehicle repairs and services to ensure accountability and traceability.
- Supervised and trained staff on proper repair techniques and safety protocols.
- Reviewed inventory levels regularly and placed orders for supplies.
- Developed weekly employee schedules to ensure adequate staffing levels during peak hours.
- Investigated customer complaints regarding defective parts or unsatisfactory workmanship.
- Collaborated with management team to develop strategic plans for improving operational efficiency of automotive shop.
- Provided technical guidance when diagnosing complex mechanical problems on vehicles in the shop.
- Managed budgeting activities related to purchasing parts, materials, equipment.
- Inspected vehicles for damage prior to servicing and identified any necessary repairs or replacements.
- Ensured that all employees adhered to company policies and procedures related to automotive services.
- Prepared invoices for customers upon completion of service orders.
- Created detailed estimates for labor costs associated with each job order using established guidelines.
- Serviced transmissions, hydraulic and pneumatic systems and air conditioning equipment.
- Researched special-order parts and performed product searches to source parts from outside vendors.
- Implemented preventive maintenance programs designed to reduce long-term repair costs for customers.
- Resolved conflicts between customers, staff members, vendors, and other stakeholders in an efficient manner.
- Maintained the workflow of automotive shop operations, ensuring all vehicles were serviced in a timely manner.
- Monitored daily production reports to ensure quality assurance standards were met.
- Conducted performance reviews with employees to identify areas of improvement within the auto shop.
Automotive Technician
Public Auto Sales
Dallas, TX
09.2006 - 04.2011
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Repaired and replaced faulty parts to ensure optimal vehicle performance.
- Collaborated with sales team to ensure timely and accurate vehicle delivery to customers.
- Maintained clean and organized work environment to enhance safety and efficiency.
- Assisted customers with service inquiries, providing tailored recommendations to meet their automotive needs.
- Documented repair processes in service records to enhance transparency and facilitate follow-up.
- Mentored junior technicians on best practices and troubleshooting methods.
- Ensured cleanliness of workspace to promote safety.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Completed technical training courses to expand expertise in automotive systems.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
- Welded, soldered and fabricated parts to complete skilled services.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
Maintenance Technician
Texas Department Of Transportation
Dallas, TX
07.2000 - 08.2006
- Performed routine maintenance on transportation equipment and machinery.
- Inspected infrastructure for safety compliance and operational efficiency.
- Executed repairs on road surfaces and bridges, enhancing safety compliance.
- Managed inventory of tools, parts, and supplies, ensuring availability for maintenance tasks.
- Collaborated with team members to troubleshoot equipment malfunctions effectively.
- Recorded maintenance activities and repairs in departmental software, facilitating accurate tracking and reporting.
- Adhered to safety protocols while operating heavy machinery during maintenance tasks.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Utilized troubleshooting methods to effectively address and resolve technical problems.
- Repaired machines, equipment or structures using tools or equipment.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Heavy Equipment Operator
City Of Balch Springs
Balch Springs, Texas
02.1993 - 07.2000
- Operated heavy machinery for road maintenance and construction projects.
- Operated front end loader to move dirt and various base materials, contributing to site preparation and project progress.
- Operated excavators and other construction equipment to properly grade land.
- Loaded and unloaded trucks with construction materials, including gravel, sand, and asphalt, supporting timely material delivery for construction projects.
- Conducted regular inspections to ensure equipment safety and functionality.
- Performed routine inspections on all heavy machinery prior to use.
- Followed safety protocols to minimize risks during heavy equipment operations.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Collaborated with team members to efficiently complete municipal infrastructure tasks, ensuring project timelines were met.
- Communicated effectively with supervisors regarding project status and equipment needs.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
Education
GED -
Seagoville High
Seagoville, TX06-1994
Skills
- Operational management
- Process optimization
- Budget management
- Inventory oversight
- Team leadership
- Customer support
Timeline
Operations Manager
Pro Automotive Reconditioning
05.2018 - Current
Automotive Supervisor
Clay Cooley Auto Group
05.2013 - 05.2018
Automotive Supervisor
No Limit Motors
04.2011 - 05.2013
Automotive Technician
Public Auto Sales
09.2006 - 04.2011
Maintenance Technician
Texas Department Of Transportation
07.2000 - 08.2006
Heavy Equipment Operator
City Of Balch Springs
02.1993 - 07.2000
GED -
Seagoville High