Damon A. Rios
Brooklyn,NY
Overview
6
6
years of professional experience
Work History
Server
Primetime Staffing
05.2022 - Current
- Assist with complete setup and breakdown of each banquet area
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Relay food and drink orders
- Maintain a high level of cleanliness and awareness of sanitary products
- Maintain composure in a fast-paced environment
- Respond urgently and appropriately to any concerns
- Present a professional appearance and mannerism
Concierge
Ground Support Services
10.2020 - Current
- Greeted Guests/Tenants in a professional manner
- Overseer of the lobby.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Handled any incoming packages or drop offs for tenants including food deliveries, groceries, incoming dry cleaning and messenger drop offs
- Facilitated visitor requests for dining and tourist attractions by knowing information on the common area.
- Communicate back and forth with the Superintendent and Porter of the building for appropriate problem solving
- Work building phones and computers including knowing and understanding Keytrak system
- Comply to all tenants needs/demands
- Keep a positive and upbeat attitude
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to tenants, handled situations with ease.
Crew Member
Wendy's Restaurant
09.2019 - 05.2020
- Learned and worked all entry level positions of the restaurant
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked in a fast-paced environment
- Made sure the dining room was clean
- Took out trash and recycling
- Maintained a positive relationship with my coworkers
- Kept stock of produce and meat
Concierge
V.I.P Concierge
02.2019 - 08.2019
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Overseer of the lobby
- Handled packages
- Kept logs of persons entering and exiting the building
- Comply to all tenants needs/demands
- Kept a positive and upbeat attitude
Grocery Clerk
ShopRite
08.2017 - 09.2018
- Assisted customers by finding items quickly
- Having prior knowledge of item locations in the supermarket
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Building and or moving item displays
- Provided and maintained positive customer service when needed
Server
NBCatering
09.2016 - 08.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Had other duties such as food prep, cashier,pre event setup/breakdown, and runner
- Customer service
- Providing knowledge of food items to customers and helped relay any food allergies
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Sheepshead Bay High School
Brooklyn, NY12.2017
Skills
- Dining Customer Service
- Customer Service
- Food Sales and Promotion
- Sales Expertise
- Guest Relations Management
- Order Accuracy
- Wine Service
- Food and Beverage Pairings
- Buffet Setup and Takedown
- Menu Memorization
- Food Preparation and Safety
- Item Promotion
- Server Training
- Menu Item Recommendation
- Hors D' Oeuvres Service
- Guest Satisfaction
- Table Preparation
- Table Bussing
- Anticipating Guest Needs
- Greeting and Seating Guests
- Front desk
- Computer skills
- Basic math
- Guest Services
- Food service
Timeline
Server
Primetime Staffing
05.2022 - Current
Concierge
Ground Support Services
10.2020 - Current
Crew Member
Wendy's Restaurant
09.2019 - 05.2020
Concierge
V.I.P Concierge
02.2019 - 08.2019
Grocery Clerk
ShopRite
08.2017 - 09.2018
Server
NBCatering
09.2016 - 08.2017
High School Diploma -
Sheepshead Bay High School