Overview
Work History
Education
Skills
Timeline
Generic

Damon A. Rios

Brooklyn,NY

Overview

6
6
years of professional experience

Work History

Server

Primetime Staffing
05.2022 - Current
  • Assist with complete setup and breakdown of each banquet area
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Relay food and drink orders
  • Maintain a high level of cleanliness and awareness of sanitary products
  • Maintain composure in a fast-paced environment
  • Respond urgently and appropriately to any concerns
  • Present a professional appearance and mannerism

Concierge

Ground Support Services
10.2020 - Current
  • Greeted Guests/Tenants in a professional manner
  • Overseer of the lobby.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Handled any incoming packages or drop offs for tenants including food deliveries, groceries, incoming dry cleaning and messenger drop offs
  • Facilitated visitor requests for dining and tourist attractions by knowing information on the common area.
  • Communicate back and forth with the Superintendent and Porter of the building for appropriate problem solving
  • Work building phones and computers including knowing and understanding Keytrak system
  • Comply to all tenants needs/demands
  • Keep a positive and upbeat attitude
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to tenants, handled situations with ease.

Crew Member

Wendy's Restaurant
09.2019 - 05.2020
  • Learned and worked all entry level positions of the restaurant
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked in a fast-paced environment
  • Made sure the dining room was clean
  • Took out trash and recycling
  • Maintained a positive relationship with my coworkers
  • Kept stock of produce and meat

Concierge

V.I.P Concierge
02.2019 - 08.2019
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Overseer of the lobby
  • Handled packages
  • Kept logs of persons entering and exiting the building
  • Comply to all tenants needs/demands
  • Kept a positive and upbeat attitude

Grocery Clerk

ShopRite
08.2017 - 09.2018
  • Assisted customers by finding items quickly
  • Having prior knowledge of item locations in the supermarket
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Retrieved items for customers and verified prices.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Building and or moving item displays
  • Provided and maintained positive customer service when needed

Server

NBCatering
09.2016 - 08.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Had other duties such as food prep, cashier,pre event setup/breakdown, and runner
  • Customer service
  • Providing knowledge of food items to customers and helped relay any food allergies
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Sheepshead Bay High School
Brooklyn, NY
12.2017

Skills

  • Dining Customer Service
  • Customer Service
  • Food Sales and Promotion
  • Sales Expertise
  • Guest Relations Management
  • Order Accuracy
  • Wine Service
  • Food and Beverage Pairings
  • Buffet Setup and Takedown
  • Menu Memorization
  • Food Preparation and Safety
  • Item Promotion
  • Server Training
  • Menu Item Recommendation
  • Hors D' Oeuvres Service
  • Guest Satisfaction
  • Table Preparation
  • Table Bussing
  • Anticipating Guest Needs
  • Greeting and Seating Guests
  • Front desk
  • Computer skills
  • Basic math
  • Guest Services
  • Food service

Timeline

Server

Primetime Staffing
05.2022 - Current

Concierge

Ground Support Services
10.2020 - Current

Crew Member

Wendy's Restaurant
09.2019 - 05.2020

Concierge

V.I.P Concierge
02.2019 - 08.2019

Grocery Clerk

ShopRite
08.2017 - 09.2018

Server

NBCatering
09.2016 - 08.2017

High School Diploma -

Sheepshead Bay High School

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Damon A. Rios