Dan Heinz
Summary
To immerse myself in a position within a well-established company that will utilize, challenge and expand my knowledge, as well as offer opportunities for personal and professional growth. • Over 20 years in the automotive field. • Strong leadership and sales skills. • Strong written and verbal communication skills. • Outstanding customer satisfaction index, extremely focused on client retention
Overview
5
5
years of post-secondary education
29
29
years of professional experience
Work History
Realtor
Coldwell Banker
Pleasanton, CA
05.2022 - Current
Service Advisor
Jaguar Land Rover Livermore
Livermore, CA
04.2017 - 05.2022
Service Manager
Livermore Subaru
Livermore, CA
12.2014 - 04.2017
Service Advisor
Autonation Honda
Fremont, CA
02.2010 - 12.2014
Service Advisor
Acura of Pleasanton
Pleasanton, CA
08.2007 - 02.2010
- Provide personal, accommodating, World-Class service to every client
- Facilitated communication between client and technician to ensure clarity on service needs
- Write thorough repair orders with detailed documentation
- Conduct efficient and prompt follow-up with every client
- Conducted timely follow-ups with clients to enhance satisfaction and address concerns
- Established strong, lasting relationships with clients through consistent communication and support
- Maintained clear communication with colleagues and management to support team objectives
Dispatch Manager
Allied Auto Stores
Fremont, CA
09.1997 - 08.2007
- Led team of dispatchers, parts-pullers, and driving crew of approximately thirty in fast-paced environment.
- Managed dispatchers, parts-pullers, and a driving crew of approximately thirty people in a fast-paced environment.
- Recruited and onboarded new employees, coordinated shift schedules, and oversaw budget management.
- Ensured quality control and boosted customer satisfaction through effective professional and personal interactions.
Education
Ohlone College
Fremont 09.1997 - 06.1999
Washington High School
Fremont 09.1993 - 01.1997
Skills
- Client relationship management
- Sales management
- Proficient in CDK
- Reynolds software
- Microsoft Office
- Excel
- Word
- Certified typing speed of 70 wpm
Timeline
Realtor
Coldwell Banker
05.2022 - Current
Service Advisor
Jaguar Land Rover Livermore
04.2017 - 05.2022
Service Manager
Livermore Subaru
12.2014 - 04.2017
Service Advisor
Autonation Honda
02.2010 - 12.2014
Service Advisor
Acura of Pleasanton
08.2007 - 02.2010
Ohlone College
09.1997 - 06.1999
Dispatch Manager
Allied Auto Stores
09.1997 - 08.2007
Washington High School
09.1993 - 01.1997