Realtor
Fathom Realty
01.2021 - Current
Hi, I’m
Joyce Trammell
Friendswood,Tx
Summary
Experienced professional with a proven track record in sales, sales management, and administrative support. Skilled in marketing, team leadership, coaching, and mentoring. Licensed real estate agent in Texas, dedicated to delivering exceptional service and achieving business success through strategic planning and relationship building.
Work History
Fathom Realty
Realtor
01.2021 - Current
Job overview
- Manager/Team Lead of independent business. Specializing in VA and first time home buyers.
- Mentoring Agent-Training new agents on the operation of an independent Real Estate Firm..
- Delivered to clients professionalism, exceptional written and verbal communication abilities. Committed to fostering organizational efficiency and clarity in all interactions.
- Coordinate various aspects of real estate transactions by collaborating with buyers, sellers, agents, lenders, home inspectors, title, lawyers, and insurance partners to ensure that all requirements have been met in a timely, error-free manner before closing.
- Write and negotiate contracts.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Further enhancing expertise through seminars and continuing education, ensuring the best service to clients.
- Leveraged new technology, social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- List properties in MLS and process until completion of closing.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Utilized a multitude of software systems over the years to help manage client database by using a CRM. Such as KVCore, Boomtown, IA, MailChimp, HAR and Realty Juggler to help keep in constant contact with clients.
REALTY ASSOCIATES
Realtor
07.2004 - 01.2021
Job overview
- Managed independent business.
- Specializing in VA and first time home buyers.
- Communicate and manage transactions with lenders, home inspectors, lawyers, title agent, and realtors to ensure all requirements met in a timely, efficient and error-free manner before closing.
- Attended Seminars and Continuing Education Courses to help serve Clients and the community by expanding knowledge.
- Listing properties on MLS and manage process until completion of closing.
- Marketing properties by creating flyers, landing pages, IDX pages, blogs, and property boosting on social media.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Enhanced client satisfaction by using a CRM, to create drip campaigns, and maintain follow-up after closing, ensuring a positive experience overall.
SOUTHWESTERN BELL CORPORATION
ACD Administrator
06.1997 - 01.2000
Job overview
- Coordinated ACD administration with first through third level managers to ensure customer accessibility for the Sales Business Association department.
- Managed service business representatives by maintaining customer service availability, performance reports, microsoft excel spreadsheets.
- Perform SBA department mainframe backup.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
PCI ENGINEERS, INC.
Administrative Assistant
09.1990 - 06.1997
Job overview
- Managed weekly reports, new client setups, and created referencing data manuals for each project.
- Purchasing Equipment/Inquiries to vendors.
- Secretary to VP as needed for dictation in word documents, updated excel spreadsheet, maintained files and copied files.
- Answered multi-line phone system, greeted visitors, routed calls, delivering messages to staff, and handled copier/fax maintenance to help enhance office productivity.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
EXXON CO. USA
Administrative Assistant
06.1988 - 09.1990
Job overview
- Administrative support for AIO Engineering and the Gas Accounting Division
- Clerical duties including typing letters, making copies, maintaining files
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
San Jacinto CollegeHouston, Tx
from Basic Courses
01.1992
Charles H. Milby High SchoolHouston, Tx
from Petrochemical Careers Institute - Magnet Program
05.1989
University Overview
Class of1989
Skills
- Customer Relationship Management
- Contract Sales Negotiation
- Event Coordination Expertise
- Property Promotion Strategies
- Technology Proficient
- Database Systems Oversight
- Business Mentor
- Team Manager
- Market research
- Marketing strategy development
- Marketing management
- Property tours and inspections
- Administrative Coordination
- Relationship building
- Video creator
- Client Relationship Development
- Self-Motivated Worker
- Strong organizational skills
- Client Relationship Management
- Contract preparation
- Active Texas real estate license
Timeline
Realtor
REALTY ASSOCIATES
07.2004 - 01.2021
ACD Administrator
SOUTHWESTERN BELL CORPORATION
06.1997 - 01.2000
Administrative Assistant
PCI ENGINEERS, INC.
09.1990 - 06.1997
Administrative Assistant
EXXON CO. USA
06.1988 - 09.1990
San Jacinto College
from Basic Courses
Charles H. Milby High School
from Petrochemical Careers Institute - Magnet Program
Overview
37
years of professional experience
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