Dan McHale
Venice,FL
Summary
HR professional with strong background in optimizing workforce effectiveness and organizational development. Proven track record in driving HR initiatives that align with company goals while fostering collaborative and results-driven environment. Effective in team collaboration and adaptable to changing business needs, with expertise in conflict resolution and talent management. In 2017, I took a career break, acquired parenting skills to raise my daughter, in addition to enhancing my customer service experience in roles outside of intended career plan.
Overview
18
18
years of professional experience
Work History
ASSISTANT DELI MANAGER
PUBLIX
Venice, FL
04.2023 - 06.2024
- Managed inventory and ordered merchandise to ensure freshness and profitability of the department
- Scheduled staff and delegated work assignments for successful department performance
- Provided training on department procedures and sanitation regulations
- Controlled freshness of products by rotating and removing out of code merchandise.
- Streamlined deli operations by implementing efficient inventory management processes.
DELI CLERK
PUBLIX
ATLANTA, GA
02.2022 - 04.2023
- Provided premier service by assisting customers with product information and ensuring their needs were met
- Maintained high standards for product freshness and sanitation by following company guidelines
- Ensured accurate filling, maintenance, and display of products to guarantee customer satisfaction
MULTI-SKILLED AGENT
MERCEDES-BENZ USA
ATLANTA, GA
07.2020 - 10.2021
- Handled inbound customer inquiries, including Roadside Assistance and product/service inquiries
- Documented and updated customer/vehicle information accurately, ensuring data integrity
- Reviewed and escalated case information to Executive Referral Managers, providing timely updates to customers
- Maintained an average of 4.8 out of 5 call quality performance rating based on customer surveys
PT ROADSIDE ASSISTANT AGENT
MERCEDES-BENZ USA
ATLANTA, GA
01.2020 - 07.2020
- Represented company as the first point of contact for customers in distress, ensuring their roadside needs were met promptly and efficiently
- Collaborated with dealer personnel and third-party partners to resolve customer concerns, showcasing strong communication and problem-solving skills
- Mentored new hires within the department, demonstrating leadership and knowledge transfer abilities
HR CONSULTANT
CLASSIC COLLISION INC.
ATLANTA, GA
10.2017 - 07.2019
- Advised management on HR policies and procedures to support company culture and business needs
- Ensured HR programs were compliant with state/federal laws and regulations
- Prepared monthly reports for specific HR projects
- Communicated and interpreted HR strategies for organizational understanding
HR DIRECTOR
CLASSIC COLLISION INC.
ATLANTA, GA
10.2016 - 10.2017
- Managed workforce planning to identify and recommend qualified candidates for organizational success
- Advised senior management on compliance matters related to employee benefits and laws
- Coordinated employee benefits program and served as internal consultant on personnel issues
- Implemented a new online benefits online enrollment system and achieved highest participation in company history (94%)
- Restructured company benefits program lowering monthly employer cost by 41%
- Eliminated employee manual payroll checks and introduced the first company payroll card - ($16K annual savings)
- Successfully completed Medical Dependents Audit to remove non-qualified dependents from coverage - ($100K annual savings)
HR DIRECTOR
SINGLE SOURCE INC.
ATLANTA, GA
05.2015 - 10.2016
- Collaborated with Senior Management to develop job descriptions aligning workforce with company business plan
- Managed company benefits programs, including employee communications, recordkeeping, and claims resolution
- Provided internal consultation to management and employees on personnel issues
- Implemented a new online benefits enrollment system and partnership that reduced annual premiums over 16% with annual cost savings of $460K
- Successfully completed I-9 Employment Verification audit and introduced new onboarding process
- Developed a more efficient progressive disciplinary process to include proper documentation and effective communications amongst management and employees
HR GENERALIST
DYLAN'S CANDY BAR
NEW YORK, NY
04.2013 - 12.2014
- Coached personnel on compliance with regulations to ensure adherence to federal, state, and local laws
- Managed staffing for new store location in Chicago, IL, overseeing recruitment process
- Provided guidance on performance management and trained management teams on communication and management skills
- Designed, implemented and managed first company Health & Wellness program
- Created job descriptions for all positions to align workforce with company business plan and implement a succession planning practice
- Created Performance Evaluations to align business objectives and employees' career development
- Developed Employee Engagement Survey to identify and enhance areas of success for the company
HR GENERALIST
UPS
ATLANTA, GA
06.2010 - 09.2012
- Coached business units on compliance with regulations and diversity focus
- Managed HR tools to improve employee performance and engagement
- Consulted with management teams to proactively manage employee concerns and prevent escalations
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning
HR SPECIALIST
UPS
ATLANTA, GA
11.2007 - 05.2010
- Coordinated all campus events and communications for 2,000 employees to foster a positive work environment
- Managed on campus vendors for the fitness center and cafeteria, ensuring high-quality services for employee satisfaction
- Supported the implementation of recognition programs and corporate initiatives to boost employee retention and uphold company values
- Created alternative cost-effective campus communications and events with annual savings of over $200K
EXECUTIVE COMMUNICATIONS ASSISTANT
UPS
ATLANTA, GA
02.2006 - 10.2007
- Coordinated logistics for Management Committee speaking engagements and integrated events
- Managed employee commendation letters for CEO and created customer response communications
- Produced business impact report of media analysis for Senior leaders
- Edited executive speech summaries for company website
Education
BACHELOR OF ARTS - COMMUNICATIONS
King's College
Wilkes-Barre, PA08.2002
Skills
- Communication
- Compliance
- Organization
- Conflict Resolution
- Recruiting
- Employee Relations
- Onboarding
- Performance Management
- Payroll
- Benefits Administration
Timeline
ASSISTANT DELI MANAGER
PUBLIX
04.2023 - 06.2024
DELI CLERK
PUBLIX
02.2022 - 04.2023
MULTI-SKILLED AGENT
MERCEDES-BENZ USA
07.2020 - 10.2021
PT ROADSIDE ASSISTANT AGENT
MERCEDES-BENZ USA
01.2020 - 07.2020
HR CONSULTANT
CLASSIC COLLISION INC.
10.2017 - 07.2019
HR DIRECTOR
CLASSIC COLLISION INC.
10.2016 - 10.2017
HR DIRECTOR
SINGLE SOURCE INC.
05.2015 - 10.2016
HR GENERALIST
DYLAN'S CANDY BAR
04.2013 - 12.2014
HR GENERALIST
UPS
06.2010 - 09.2012
HR SPECIALIST
UPS
11.2007 - 05.2010
EXECUTIVE COMMUNICATIONS ASSISTANT
UPS
02.2006 - 10.2007
BACHELOR OF ARTS - COMMUNICATIONS
King's College