Dan Sarow
Olathe,KS
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Manager
Home Depot
Shawnee, Kansas
04.2025 - 03.2026
- Managed daily operations of retail floor and ensured optimal product placement.
- Coordinated with team members to maintain efficient inventory levels and stock organization.
- Assisted customers with inquiries and provided knowledgeable guidance on product selection.
- Trained new staff on operational procedures and customer service best practices.
- Implemented safety protocols to ensure a secure shopping environment for customers and employees.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Customer Service Manager
Home Depot
Merrick, KS
10.2023 - 04.2025
- Managed customer inquiries and resolved issues effectively.
- Trained staff on customer service best practices and store policies.
- Coordinated daily operations to ensure smooth customer experiences.
- Collaborated with departments to enhance overall store performance.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Manager
Home Depot
Olathe, Kansas
11.2022 - 10.2023
Assistant Manager
Best Buy
03.1993 - 06.2006
- Ensured compliance with safety regulations and company policies.
- Organized warehouse inventory for easy access.
- Trained staff on product knowledge and effective communication techniques.
- Monitored performance metrics to ensure high-quality service delivery.
- Fostered a positive work environment through team-building activities and recognition.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Skills
- Inventory management
- Retail operations
- Safety protocols
- Staff training
- Excellent customer service
Certification
- Lift equipment trainer
- Hazmat certified
Accomplishments
- Vice President Award for outstanding Customer Service
- Diamond Award winner
Timeline
Operations Manager
Home Depot
04.2025 - 03.2026
Customer Service Manager
Home Depot
10.2023 - 04.2025
Customer Service Manager
Home Depot
11.2022 - 10.2023
Assistant Manager
Best Buy
03.1993 - 06.2006