Dan Steele
Dallas
Summary
Diligent Customer Service Professional with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Cool Vapes Dallas
Dallas, TX
04.2025 - 05.2026
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained comprehensive product knowledge to effectively educate customers on vape products and accessories.
- Assisted in inventory management, ensuring stock levels met demand while minimizing excess.
- Processed sales transactions accurately using point-of-sale systems, enhancing customer satisfaction.
- Trained new team members on operational procedures and best practices for customer engagement.
- Collaborated with management to implement promotional strategies that increased store traffic and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sandwich Artist
Jersey Mike's Subs
Dallas, TX
04.2024 - 07.2024
- Crafted high-quality sandwiches using fresh ingredients to meet customer specifications.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in training new team members on sandwich preparation and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Enhanced customer satisfaction by providing prompt and friendly service during peak hours.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Kept the workplace clean and organized in line with restaurant policies.well-crafted sandwiches.the
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
Euless, TX
10.2022 - 03.2024
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored team performance, providing feedback to enhance productivity and morale.
- Analyzed workflow processes, identifying areas for improvement in service delivery efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
General Manager
SUBWAY®Restaurants
Euless, TX
03.2020 - 09.2022
- Led daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on operational procedures and customer service standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented promotional strategies to enhance customer engagement and boost sales.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
High School Diploma -
Trinity High School
Euless, TXNo Degree -
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Outgoing personality
- Reliable and punctual
Certification
- EHS - Environmental Health and Safety Professional
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Cool Vapes Dallas
04.2025 - 05.2026
Sandwich Artist
Jersey Mike's Subs
04.2024 - 07.2024
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
10.2022 - 03.2024
General Manager
SUBWAY®Restaurants
03.2020 - 09.2022
High School Diploma -
Trinity High School
No Degree -
Tarrant County College