Results-driven Store General Manager with expertise in team building, customer service, and store operations. Proven track record in employee scheduling and merchandise planning, enhancing efficiency and driving sales growth.
Overview
29
29
years of professional experience
Work History
Store General Manager
CVS HEALTH CORPORATION
09.2022 - Current
Spearheaded operational strategies to enhance store efficiency and customer satisfaction.
Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
Directed staff training programs, fostering employee development and improving service quality.
Analyzed sales data to adjust merchandising tactics, driving revenue growth in key product categories.
Training Store General Manager
Applebee's LLC
09.2000 - 09.2022
Facilitated training sessions for new store managers on operational standards and customer service excellence.
Developed training materials to enhance employee onboarding and performance consistency.
Implemented best practices for inventory management, reducing waste and improving efficiency.
Mentored staff in leadership skills, fostering a positive team culture and enhancing productivity.
Analyzed store performance metrics to identify areas for improvement and drive strategic initiatives.
Trained new store managers on operational standards and customer service excellence.
Led training programs for new managers, enhancing operational efficiency and service quality.
Developed and implemented staff development initiatives, fostering a culture of continuous improvement.
General Manager
Hilton Hotels Corporation
01.1997 - 09.2000
Directed daily operations to enhance guest satisfaction and streamline service delivery.
Implemented strategic initiatives that improved revenue generation across multiple hotel departments.
Oversaw budget management, ensuring financial targets met through effective cost control measures.
Fostered team development by mentoring department heads and promoting leadership growth within the organization.
Multi unit manager ranging from room service for a 190 plus room hotel, bars, restaurants, wine bar, cigar bar