Dana Leigh Cantu
Summary
Experienced auto adjuster looking to transition into property claims. Strong communication, investigation, and customer service skills with experience handling claims efficiently and helping customers through stressful situations. Quick learner who works well under pressure and is ready to grow within property adjusting.
Overview
16
16
years of professional experience
Work History
Auto Claims Adjuster
USAA - P&C Auto Insurance
San Antonio
10.2023 - Current
- Managed glass and roadside assistance claims from initial report through resolution, ensuring timely communication with customers and accurate documentation for each claim.
- Processed glass claims efficiently by verifying damage details, scheduling repairs or replacements, and working directly with approved vendors.
- Investigated claims details, verified policy coverage, and coordinated services with vendors, repair facilities, and roadside providers.
- Reviewed invoices, estimates, and supporting documentation to facilitate accurate handling and prompt payment of claims.
- Assisted policyholders during stressful situations by providing clear explanations of coverage, claim expectations, and next steps.
- Handled high-volume inbound and outbound communication while maintaining productivity, quality, and customer satisfaction
- Maintained detailed claim notes and documentation to support timely resolutions and compliance with company guidelines.
- Demonstrated multitasking and problem-solving skills in fast-paced environments, adapting to changing customer needs and priorities.
- Built rapport with customers while de-escalating concerns and delivering professional service throughout the claims process
Title Clerk
Bexar County Tax Office
San Antonio
01.2022 - 04.2023
- Processed completed title documents through electronic vehicle registration program, leveraging expertise in computerized systems to ensure timely and accurate transactions.
- Verified purchase funds and confirmed lienholder payoff, ensuring accuracy before processing titles to prevent delays.
- Managed and filed paperwork to facilitate vehicle ownership transfers from dealer to purchaser for new, used, and wholesale sales, ensuring compliance with state regulations.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Fulfilled management directives to ensure smooth workflow.
Business Center Representative
HEB Grocery Store
San Antonio
08.2014 - 01.2022
- Provide superior Customer Service with etiquette and positive attitude
- Conducted transactions efficiently on H-E-B POS System, ensuring accurate processing and customer satisfaction
- Handled large cash transactions accurately
- Conducts, processes, and reconciles services and understands policies and procedures
- Understands the Refund Policy and Procedures and is able to process returns and issue rain checks
- Answered telephone inquiries promptly, effectively resolving customer concerns and complaints
- Able to facilitate all services offered in the Business Center using all equipment and tools
- Research discrepancies and assist Customers with inquiries
- Learned recall procedures to ensure compliance and customer safety.
Cashier
HEB Grocery Store
San Antonio
09.2010 - 01.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Cultivated customer loyalty by addressing concerns with friendly, knowledgeable service.
- Guided customers in product selection, answered inquiries, and provided tailored product advice.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected deposits or payments and arranged for billing.
- Supported customers with price checks, assisted with heavy item lifting, and resolved various inquiries.
Education
High School -
John Jay High School
San Antonio, TexasCollege -
Northwest Vista College
San Antonio, TexasSkills
- Customer Service
- Problem Resolution
- Dispute resolution
- Planning & Organizing
- Time management
- Effective communication
- Customer Advocacy
- Adaptable Work Ethic
- Reliable & Trustworthy
Timeline
Auto Claims Adjuster
USAA - P&C Auto Insurance
10.2023 - Current
Title Clerk
Bexar County Tax Office
01.2022 - 04.2023
Business Center Representative
HEB Grocery Store
08.2014 - 01.2022
Cashier
HEB Grocery Store
09.2010 - 01.2014
High School -
John Jay High School
College -
Northwest Vista College