Dana Carbone
Woodbine,NJ
Summary
Accomplished Department Manager with expertise in food safety, inventory management, and staff training. Committed to enhancing customer satisfaction and operational efficiency through exceptional team leadership and attention to detail.
Overview
25
25
years of professional experience
Work History
Deli Manager
Acme Markets, Inc
Sea Isle City, New Jersey
05.2005 - Current
- Trained and supervised deli staff on safety and food handling procedures.
- Supervised deli staff to ensure efficient customer service.
- Developed daily work schedules for deli employees, enhancing workflow and service efficiency.
- Managed inventory tracking and coordinated product restocking to ensure optimal stock levels.
- Ordered necessary deli supplies to maintain stock levels.
- Supported deli operations and maintained product quality standards.
- Monitored equipment performance and arranged maintenance as needed.
- Trained new employees on proper food handling techniques and safety regulations.
- Ensured cleanliness and sanitation of the deli area, equipment, and supplies.
- Assisted customers with product selection and provided exceptional service.
- Addressed and resolved customer complaints, improving overall customer satisfaction.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Customer Service Lead
Wawa Food Markets
Ocean City, New Jersey
03.2002 - 10.2004
- Supervised customer service team to ensure high-quality service delivery.
- Resolved customer complaints effectively and efficiently to enhance satisfaction.
- Trained new staff on company policies and customer interaction standards.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Maintained inventory levels and organized stock to streamline operations.
Education
Communications
Rowan University
Glassboro, NJSkills
- Food safety
- Inventory management
- Employee training
- Quality assurance
- Food handling procedures
- Customer service
- Team leadership
- Time management
- Attention to detail
Affiliations
- Volunteer, Beacon Animal Rescue
- Homesteader "Wannabe" - chicken keeper, duck whisperer, dog mom, gardener
Timeline
Deli Manager
Acme Markets, Inc
05.2005 - Current
Customer Service Lead
Wawa Food Markets
03.2002 - 10.2004
Communications
Rowan University