Dana Cashion
Charleston,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Grayhawk Golf Club
Scottsdale , AZ
05.2020 - 04.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Server
Hilton Squaw Peak Resort
Phoenix, AZ
02.2014 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Desk Associate
Moon Valley Country Club
Phoenix, AZ
10.2014 - 05.2016
- Answered phones, booked reservations, and responded to inquiries from customers.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ05-2015
Skills
- Customer Engagement
- Organization and prioritization
- Customer-Oriented
- Adaptable
- Stable work history
Timeline
Restaurant Manager
Grayhawk Golf Club
05.2020 - 04.2024
Front Desk Associate
Moon Valley Country Club
10.2014 - 05.2016
Server
Hilton Squaw Peak Resort
02.2014 - 03.2020
High School Diploma -
Thunderbird High School
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