Dana Ciaramitaro
Macomb,MI
Summary
Proven track record in enhancing customer satisfaction at Huntington, leveraging skills in cash handling and creative thinking. Excelled in building client relationships and analyzing performance to deliver tailored banking solutions. Demonstrated exceptional multitasking and service delivery at Shelby Firehouse Tavern, ensuring high-quality customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Experience Banker
Huntington
06.2024 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
Server
Shelby Firehouse Tavern
01.2018 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Business
Macomb Community College
Warren, MISkills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Products and Services Knowledge
- Goal Planning
- Money transfers
- Analyzing performance
Timeline
Customer Experience Banker
Huntington
06.2024 - Current
Server
Shelby Firehouse Tavern
01.2018 - 05.2022
Business
Macomb Community College
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