Dana Cornelius
Simi Valley,CA
Summary
Dynamic professional with a decade of experience in team leadership, training program development, and process optimization. Demonstrated success in enhancing operational efficiency and employee engagement through thorough training and streamlined processes.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Grant Shenon Almaraz
Sherman Oaks, CA
02.2026 - Current
- Coordinate employee onboarding and training programs to ensure smooth integration and compliance with firm procedures.
- Manage client engagement agreements, onboarding documentation, and matter intake processes.
- Develop and maintain standard operating procedures, training guides, and workflow documentation.
- Coordinated meetings, trainings, firm events, and employee engagement initiatives to foster collaboration.
- Supported multiple departments with administrative and operational tasks to streamline processes.
- Assisted with process improvement projects to enhance operational efficiency and ensure consistency.
- Serve as a key point of contact for internal staff, clients, and vendors.
Workouts, Document Preparation Team Lead
Superior Loan Servicing
09.2024 - 02.2026
- Led a team of four Loan Documentation Specialists responsible for loan documentation and loss mitigation processes, consistently monitoring and driving key performance indicators (KPIs) related to productivity, quality, turnaround times, and compliance.
- Prepared, reviewed, and executed loan origination, modification, and extension documents while maintaining high standards of accuracy and regulatory compliance.
- Tracked individual and team KPIs, conducted quality assurance reviews, and implemented workflow improvements that enhanced operational efficiency and reduced processing errors.
- Analyzed performance metrics and operational trends to identify opportunities for process improvements, increasing team productivity and documentation accuracy.
- Conducted interviews, participated in hiring decisions, and successfully onboarded and mentored new employees to achieve performance expectations.
- Created comprehensive training materials, standard operating procedures (SOPs), and facilitated employee development programs that improved knowledge retention and consistency across the team.
- Compiled KPI dashboards and operational reports for senior leadership, providing data-driven insights to support strategic planning and informed decision-making.
Modification Processing Supervisor
PennyMac Loan Services, LLC
Moorpark, CA
07.2020 - 03.2024
- Led a team of ten employees responsible for reviewing and processing loan modification documentation.
- Managed in-office and remote staff to ensure adherence to performance and compliance standards.
- Conducted interviews and onboarding, coached employees, and managed performance to enhance team capabilities.
- Facilitated department training sessions and monthly knowledge-building meetings.
- Developed and maintained policies, procedures, and process documentation.
- Prepared operational reports and communicated insights to senior leadership to inform decision-making.
- Organized employee engagement and culture-building initiatives.
Corporate Trainer
PennyMac Loan Services, LLC
Moorpark, CA
08.2017 - 07.2020
- Facilitated comprehensive five-week onboarding programs for new hires.
- Designed and delivered instructor-led training programs to enhance skills and knowledge of new and existing employees.
- Conducted classroom, virtual, and one-on-one training sessions.
- Developed training materials, job aids, presentations, and learning resources to support effective learning outcomes.
- Traveled to various company locations to support training initiatives.
- Supported employee engagement programs, recognition events, and company culture initiatives to foster a positive work environment.
Customer Service Representative
PennyMac Loan Services, LLC
Moorpark, CA
05.2016 - 08.2017
- Delivered exceptional customer service in a high-volume call center environment.
- Assisted borrowers and third-party representatives with loan-related inquiries and resolutions.
- Served as resource for peers, resolving escalated issues and complex situations.
- Assisted management with reporting, coaching, and special projects to enhance team performance.
- Supported team development by providing training coverage during absences. and substitute supervisor as needed.
- Facilitated employee engagement and department culture initiatives to foster a positive work environment.
Education
High school diploma -
Canyon High School
Canyon Country, CA05-2013
Skills
- Training development
- Document management
- Regulatory adherence
- Performance analysis
- Process improvement
- Team leadership
- Client engagement
Timeline
Administrative Assistant
Grant Shenon Almaraz
02.2026 - Current
Workouts, Document Preparation Team Lead
Superior Loan Servicing
09.2024 - 02.2026
Modification Processing Supervisor
PennyMac Loan Services, LLC
07.2020 - 03.2024
Corporate Trainer
PennyMac Loan Services, LLC
08.2017 - 07.2020
Customer Service Representative
PennyMac Loan Services, LLC
05.2016 - 08.2017
High school diploma -
Canyon High School