Dana Cross
Alexandria,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Parkfairfax Condominium UOA
Alexandria, VA, USA
05.2019 - Current
- Assist the General Manager with the day-to-day and ongoing operations of the association. Serves as the acting General Manager in the GM's absence. Supervises the Receptionist, Service Coordinators, USP Director, Covenants Director, and Executive Assistant.
- Acts as the association's Human Resources officer for staff-related matters:
- Human Resources: Prepare payroll submissions to the managing agent, maintain personnel records for all staff, coordinate personnel matters with the GM, the managing agent, or others as needed, act as the first point of contact for the team, and act as administrator for the Association's Workers' Compensation, Life, Accidental Death and Dismemberment, Short- and Long-Term Disability and Dental insurance programs.
- Employee 401K: Arrange meetings of Trustees quarterly, enrollments in and disengagements from the 401K program, loans for staff, and bi-weekly pay-outs, etc., seminars/talks to employees, prepared bi-monthly 401K allocation reports, served as liaison with the 401K broker, and acted as a staff resource.
- Elections and Annual Meeting: Manage the Annual Meeting process in coordination with the Budget development process, prepare candidate and voting materials for distribution, and reserve the Annual Meeting location.
- Board meetings: Prepare monthly Board packages, set up the Board Meeting Room for meetings – telecommunications, nameplates, etc., and attend Board meetings and produce meeting minutes when needed.
- Leases: Manage the association's program for advertising vacant units and leasing to new tenants; ensure units are in good repair; update leases annually as needed; inspect units before move-ins and after move-outs; and assist with evictions when necessary. Act as the first point of contact for tenants.
- Other: Authorize (e.g., sign off) on invoices generated through the Management Office. Complete the annual report and other Department of Professional and Occupational Regulation and/Common Interest Community Board requirements.
Executive Administrative Assistant/ Covenants Director
Parkfairfax Condominium
Alexandria, VA, USA
02.2016 - 05.2019
- Oversaw invoice review and verification processes to authorize payments efficiently. Managed data files to ensure accuracy and accessibility for financial reporting.
- Oversaw the collection of fees for newsletter advertisements while managing a comprehensive accounting of all payments received. Led proofreading and editing efforts for articles and supplements, enhancing overall quality of newsletter content. Coordinated drafting and preparation of articles, driving on-time production and distribution of the newsletter.
- Oversaw office supply management and procurement processes. Directed the upkeep of budget and reserve spreadsheets to ensure financial accuracy.
- Oversaw resident complaints. Assisted in preparing letters for property violations identified during inspections. Processed architectural modification applications for committee review. Provided monthly violation reports for board of directors and covenants committee review. Conducted inspections for unit resale disclosure packets.
- Compiled resale documents for distribution to stakeholders. Assisted in preparation of monthly resale reports for board packages. Supported communication between covenants committee and management. Recorded minutes for monthly meetings. Coordinated assembly and delivery of committee packages to members.
Community Manager
Newington Forest Community Association
Springfield, VA, USA
07.2014 - 02.2016
- Managed community consisting of 1808 properties: 1017 townhomes and 791 single-family homes, 9 Board of Directors members, and four employees. Provided overall direction, leadership, and supervision of and to the Association.
- Attend monthly Board Meetings and monthly Architectural Review Committee meetings. Assisting the Board with compiling data to create a fiscally responsible budget and keep the Board informed of annual spending. Managed four staff members (Assistant to the Community Manager, Covenants and Communications Administrator, and two on-site Handymen). Facilitated contractual obligations of the Financial Management, Grounds Landscape, Legal, and Pool Management contracts between these ongoing expectations and responsibilities and the Board of Directors. Assisted the Board with local and state authorities when necessary. Worked with residents to comply with property maintenance standards in the community.
Assistant Manager
FirstService Residential
12.2013 - 07.2014
- Assisted the General Manager with a 404-unit property. Oversee all incoming calls and emails. Coordinate all maintenance work orders. Prepared and mailed out property violation letters and notices, and completed various projects set by the General Manager. Prepare RFPs. Process invoices and draft community violation letters and notices. Processed architectural modification applications for committee review. Perform inspections of units for resale documents. Prepared and assembled Board and Covenants meeting packages. Prepare weekly newsletter.
Contracts Team Associate
FirstService Residential
09.2012 - 12.2013
- Managed insurance database/log of all client insurance policies and solicited bids from insurance carriers. Prepared bid analysis reports and created detailed spreadsheets to aid with bid review. Assisted with processing insurance premium payments. Draft contract documents and request for proposal documents for vendor services. Assisted Community Managers with contract negotiations, applications, billing, and invoicing matters.
Covenants Advisor
FirstService Residential
12.2011 - 09.2012
- Assisted the Covenants Manager with developing a 3,400+ unit community to ensure compliance with the residential inspection program. Verbally and in writing, responded to and counseled residents, agents, vendors, and contractors regarding covenant-related matters. Responded to all concerns regarding resident complaints: supported the Covenants Manager and residents with Design Review applications.
Covenants Director
Parkfairfax Condominium
Alexandria, VA, USA
01.2008 - 12.2011
- Ensured compliance with the rules and regulations set by the Bylaws of the Condominium for a 1,684-unit community. Overseen resident complaints. Prepared letters for violations found during property inspections. Processed architectural modification applications for committee review. Provided a monthly violation report for the Board of Directors and Covenants Committee review. Performed inspections for unit resale disclosure packets. Assembled resale documents. Provided a monthly resale report for the Board of Directors packages. Acted as a liaison between the Association's Covenants Committee and Management. Attended and recorded monthly meeting minutes. Ensured Committee packages were assembled and delivered to Committee members.
Community Manager Coordinator
Control Management Systems & Services, Inc
Alexandria, VA, USA
06.2007 - 01.2008
- Supervised two maintenance employees. Coordinated all maintenance work orders. Performed weekly inspections at two properties and prepared and mailed out violation letters. Assisted the President with various duties, which included relaying messages and emails, budget changes, and proposals. Daily use of Jenark, Outlook, and Excel.
Administrative Assistant
The Seasons Condominium
Alexandria, VA, USA
05.2006 - 06.2007
- Assisted Board Members with daily requests. I worked side by side with the treasurer, assisting with budget preparations. Supervised maintenance in the completion of work orders. Completed projects provided by the site manager. Coded, processed, and approved invoices. Ensured all contracts, key logs, and petty cash logs are updated. Prepared and handled all cancellations of contracts, letters, and memos as needed. Processed supply orders and answered all incoming and outgoing calls. Daily interaction assisting homeowners, realtors, and vendors.
Sales Assistant
Builder Staffing Solutions
Triangle, VA, USA
10.2002 - 05.2006
- Assisted the sales manager in home sales. Greeted, filed, answered calls, and prepared brochures and traffic reports. Ensured the model home met its highest expectations.
Education
High School Diploma -
Arlington Mill - Adult Education
Arlington, VA05-2001
Skills
- Staff management
- Operations management
- Human resources
- Administrative management
- Payroll administration and timekeeping
Timeline
Assistant General Manager
Parkfairfax Condominium UOA
05.2019 - Current
Executive Administrative Assistant/ Covenants Director
Parkfairfax Condominium
02.2016 - 05.2019
Community Manager
Newington Forest Community Association
07.2014 - 02.2016
Assistant Manager
FirstService Residential
12.2013 - 07.2014
Contracts Team Associate
FirstService Residential
09.2012 - 12.2013
Covenants Advisor
FirstService Residential
12.2011 - 09.2012
Covenants Director
Parkfairfax Condominium
01.2008 - 12.2011
Community Manager Coordinator
Control Management Systems & Services, Inc
06.2007 - 01.2008
Administrative Assistant
The Seasons Condominium
05.2006 - 06.2007
Sales Assistant
Builder Staffing Solutions
10.2002 - 05.2006
High School Diploma -
Arlington Mill - Adult Education