Dana Davis
Draper,UT
Summary
Motivated Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and developing successful strategies to exceed goals.
Overview
33
33
years of professional experience
Work History
Store Leader
Apple Inc.
10.2018 - Current
- Make final decisions on administrative and operational matters and ensure objectives are achieved.
- Set and communicate expectations for individual performance. Provide consistent and specific feedback on individual and team performance; foster a culture of performance, recognition and accountability.
- Worked closely with market leader and corporate leaders on strategic planning initiatives and implemented action plans.
- Achieve sales and service goals by stressing exceptional customer service through inspiring, motivating and leading vision and purpose.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Senior Manager/Manager
Apple Inc.
08.2013 - 10.2018
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Support the Store Leader in development and performance improvement of store employees and managers.
- Direct and control the activities of a broad functional area and collaborated with Store Leader, Market Leader and key business partners (for example, People Business Partners, People, Field Leadership, Finance, etc.).
Store Manager
The Limited
11.2011 - 08.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
The Children's Place
01.2001 - 11.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
BoxElder
Brigham City, UTSkills
- Operations Management
- Employee Development
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Team Management
- Problem-solving
- Collaboration
- Promotions planning
- Team Building and Leadership
- Work Planning and Prioritization
Timeline
Store Leader
Apple Inc.
10.2018 - Current
Senior Manager/Manager
Apple Inc.
08.2013 - 10.2018
Store Manager
The Limited
11.2011 - 08.2013
Store Manager
The Children's Place
01.2001 - 11.2012
High School Diploma -
BoxElder