Dana Gerdes

• Repaired, refinished and painted old furniture to give pieces new, improved looks.
• Determined best courses of action for company based on regional market trends and demands.
• Sourced initial funding to get business up and running while planning initial structure and making strategic first equipment purchases.
• Created and updated company digital presence to enhance furniture refinishing, unique faux finishes and paint line marketing through professional website and optimized social media profiles.
• Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
• Participated in online courses to expand knowledge and skills for additional faux finishes and techniques.
• Grew company to 1000+ followers and 100+ clients, most are repeat clients and referrals.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Compiled comprehensive tax documentation required for accurate corporate returns.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Completed and filed returns, extensions and employer deposits with tax departments at local, state and federal levels.
• Facilitated communication between clients and tax authorities.

• Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
• Investigated facts and laws to determine causes of action and to prepare cases.
• Assisted counsel in preparing answers, providing documentation and information for discovery request.
• Collected, drafted and maintained resources to update employee handbook and policies.

• Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
• Gathered data about course success and participant experiences to help with future course planning.
• Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
• Provided assistance for delivery of 30+ training courses by scheduling meeting rooms and managing team calendars.
• Assisted with support functions such as budgeting, technology coordination, menu planning and participant enrollment.
• Coordinated travel arrangements for team of 4 trainers.
• Liaised between trainers and course participants.
• Compiled training handbook and related course materials.

• Collected data from clients, doctors, pharmaceutical companies, and expert witnesses in relation to class action suit involving over 250 clients.
• Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
• Completed electronic court filings at state and federal levels.
• Maintained litigation database and document organization for class action cases.
• Contacted clients to schedule appointments and discuss progress of cases.

• Answered multi-line phone system and enthusiastically greeted callers.
• Managed billable hour tracking, payroll, client invoicing and schedules for 4-attorney office.
• Provided onboarding and training for 3 new support staff.
• Researched state statutes, decisions, legal articles, codes and documents.
• Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
• Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
• Conferred with clients and other involved parties to gather and track case information.
• Prepared legal briefs, motions, pleadings, probate documents and bankruptcy petitions.
• Filed documents with state and federal courts.

• Assisted customers with setting up or closing accounts and signing up for new services.
• Purchased and maintained office supply inventories while adhering to budgeting practices.
• Counted cash drawers and made bank deposits.
• Received loan and utility payments, sending funds to correct destinations.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and assigning cash drawers to tellers.
• Trained, mentored and developed new tellers over 2 week training period with positive and encouraging techniques to maximize performance and team contributions.
• Reconciled daily totals to maintain balanced and compliant cash drawers and vault.
• Led new tellers in providing thoughtful customer service.

I worked full time and went to school part time at night to complete my degree. I paid100% for my education.