Dana Gholson
St Louis,MO
Summary
Dynamic Inside Sales Representative with proven success in generating sales and enhancing customer loyalty through effective communication and relationship building.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
United Rentals
Saint Louis, MO
01.2014 - Current
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Handled customer inquiries via phone and email, ensuring timely and effective responses.
- Assessed customer rental needs and provided tailored solutions to enhance satisfaction.
- Generated quotes and processed orders for customer rentals accurately.
- Provided exceptional customer support to foster account retention and loyalty.
- Assisted in maintaining customer relationships to ensure repeat business opportunities.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained up-to-date knowledge of rental equipment and available services.
- Collaborated with team members to refine sales processes and improve efficiency.
- Coordinated with logistics to ensure timely delivery and pickup of rental equipment.
Retail Merchandiser
Anderson Merchandisers, LLC
Washington, MO
01.2012 - 01.2014
- Analyzed sales data to inform merchandising decisions and improve placement strategies.
- Implemented planograms to maintain store layout consistency.
- Coordinated inventory management to ensure optimal stock levels.
- Collaborated with sales teams to align marketing initiatives with store displays.
- Conducted market research to identify consumer trends and preferences.
Education
Some College (No Degree) - General Studies
Kaskaskia College
Centralia, ILSkills
- Sales strategy
- CRM software
- Customer relationship management
- Negotiation
- Customer service
- Time management
- Relationship building
- Communication strategies
Timeline
Inside Sales Representative
United Rentals
01.2014 - Current
Retail Merchandiser
Anderson Merchandisers, LLC
01.2012 - 01.2014
Some College (No Degree) - General Studies
Kaskaskia College