Dana Kauffman
West Chester,PA
Summary
Proven leader with extensive experience at Rite Aide Pharmacy, adept in inventory management and fostering strong customer relationships. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in financial discrepancies. Skilled in cash handling and staff motivation, consistently delivering top-tier results and operational excellence. Reliable Shift Leader with [Number] years in [Type] industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
30
30
years of professional experience
Work History
Shift Supervisor
Rite Aide Pharmacy
12.2003 - 10.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Call Center Representative
Fiserv
03.1997 - 10.2001
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Shift Supervisor
Rite-Aid Pharmacy
04.1993 - 09.1997
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Sun Valley High School
Aston Pa09.1974
Skills
- Inventory control and record keeping
- Document Management
- Cash handling expertise
- Search Engine Optimization
- Safety awareness
- Workplace Safety
- Safety understanding
- Staff Motivation
- Inventory Management
- Inventory Control
Timeline
Shift Supervisor
Rite Aide Pharmacy
12.2003 - 10.2022
Call Center Representative
Fiserv
03.1997 - 10.2001
Shift Supervisor
Rite-Aid Pharmacy
04.1993 - 09.1997
High School Diploma -
Sun Valley High School