Summary
Overview
Work History
Skills
Timeline
BusinessDevelopmentManager
Dana Kelley

Dana Kelley

Customer service
Centreville,Alabama

Summary

I am a people person, I love and Excell when working with the public, I strive to give the best customer service possible and believe that a happy customer is a returning one,and a great source for free advertising. I want my customers to leave happy and want to recommend, me and the company I work for,.I pick.up on new assignments easy..love learning new experiences,,

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Chevron
Woodstock, AL
01.2010 - 10.2013
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.

Shift Leader

KFC
Centreville, AL
06.2008 - 08.2009
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.

3rd Key Manager

Dollar General
Centreville, AL
02.2005 - 03.2007
  • Managed and maintained daily operations of the store, including opening and closing procedures.
  • Developed and implemented effective sales strategies to increase customer satisfaction and revenue growth.
  • Monitored inventory levels and ordered stock as needed.
  • Assisted customers with product selection, inquiries, or special orders.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.

Assistant Manager

SUBWAY®Restaurants
Brent, AL
07.2003 - 10.2005
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Skills

  • Cash Drawer Balancing
  • Cash Counting
  • Customer Assistance
  • Customer Engagement
  • Customer Satisfaction

Timeline

Customer Service Cashier

Chevron
01.2010 - 10.2013

Shift Leader

KFC
06.2008 - 08.2009

3rd Key Manager

Dollar General
02.2005 - 03.2007

Assistant Manager

SUBWAY®Restaurants
07.2003 - 10.2005

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