Dana Lujan
Colorado Springs,CO
Summary
Hardworking and reliable Customer service representative with strong ability in sales. Offering leadership, productivity. Highly organized, proactive and punctual with team-oriented mentality.
Knowledgeable Desired Position with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
17
17
years of professional experience
Work History
Owner
Pristine Clean
02.2021 - Current
- Handled regular management duties.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
Lead Supervisor
Ensured Quality Clean
10.2018 - Current
- Communicated daily schedule and delegated work to employees
- Supervised, trained and guided team by coaching on daily activities
- Enforced rules and procedures for accuracy, efficiency and safety
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Customer Service Representative
Graven Austin & Drake
05.2014 - 06.2017
- Sold cookbooks
- Handled any questions and concerns
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Set up and activated customer accounts to maintain QA satisfaction levels
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Superior Carpet care
05.2013 - 04.2014
- Set appointments for in home carpet and home cleaning
- Worked in the field as a technician and housekeeper
- Escalated customer concerns, issues and inventory requirements to supervisors
- Set up and activated customer accounts to maintain QA satisfaction levels.
Customer Service Representative
Pinnacle Sales Group
08.2010 - 02.2013
- Sold magazines such as Reader's Digest, Sports Illustrated,National Geographic and Bloomberg
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Documented conversations with customers to track requests, problems and solutions
- Set up and activated customer accounts to maintain QA satisfaction levels
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
02.2008 - 07.2010
- Assisted customers with setting appointments for in home Carpet Cleaning answered any and all questions regarding our products that we use as well as handled any customer issues.
Education
GED -
Community Prep High School
Colorado Springs, CO10.2010
Skills
- Sales tactics
- Personnel management
- Mentoring and coaching
- Communications
- Supervision
- Customer service
- Planning and coordination
- Team management
- Problem resolution
- Organization
Timeline
Owner
Pristine Clean
02.2021 - Current
Lead Supervisor
Ensured Quality Clean
10.2018 - Current
Customer Service Representative
Graven Austin & Drake
05.2014 - 06.2017
Customer Service Representative
Superior Carpet care
05.2013 - 04.2014
Customer Service Representative
Pinnacle Sales Group
08.2010 - 02.2013
Customer Service Representative
02.2008 - 07.2010
GED -
Community Prep High School
Similar Profiles
SAVANNAH HANEYSAVANNAH HANEY
Housekeeping at Pristine CleanHousekeeping at Pristine Clean
Alexandria ManginoAlexandria Mangino
House Cleaner at Pristine CleanHouse Cleaner at Pristine Clean
LIZVETTE MADERALIZVETTE MADERA
NA at Pristine CleanNA at Pristine Clean