Dana Mahaley
Rockwell,NC
Summary
Proactive Patient Care Coordinator with a strong background in managing patient records and optimizing appointment scheduling. Skilled in facilitating communication between patients and healthcare providers, enhancing service delivery and patient satisfaction.
Overview
23
23
years of professional experience
Work History
Patient Care Coordinator
Digestive Health Associates
Salisbury, NC
03.2024 - Current
- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Managed patient records using electronic health record systems for accurate data entry.
- Assisted patients in navigating insurance processes to ensure seamless care access.
- Communicated effectively with healthcare providers to relay important patient information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Front Desk Receptionist
Concord Center For Family Dentistry
Concord, NC
03.2023 - 02.2024
- Greeted and assisted patients upon arrival, ensuring a welcoming atmosphere.
- Managed appointment scheduling using dental practice management software.
- Handled patient inquiries, providing accurate information about services and procedures.
- Coordinated with dental staff to streamline patient flow and reduce wait times.
Front Desk Receptionist
Lockney Dental
Concord NC
03.2021 - 03.2023
- Maintained organized records and updated patient information in the database.
- Processed patient payments efficiently, ensuring accuracy in transactions.
- Assisted in maintaining cleanliness and organization of reception area.
- Collaborated with team members to improve front desk operations and enhance patient experience.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Receptionist
Anderson Dental
Salisbury, NC
02.2018 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Patient Coordinator
Novant Health Orthopedics
Salisbury, NC
03.2014 - 03.2018
- Coordinated patient scheduling and appointments to optimize clinic workflow
- Managed patient records using electronic health record (EHR) systems for accuracy
- Facilitated communication between patients and healthcare providers to enhance service delivery
- Developed and implemented process improvements to streamline patient intake procedures
Front Desk Coordinator
Salisbury Urology
Salisbury, NC
03.2012 - 11.2013
- Coordinated patient scheduling and optimized appointment flow to enhance operational efficiency.
- Managed front desk operations, ensuring seamless communication between patients and medical staff.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility for clinical teams.
- Trained new front desk staff on procedures and best practices to maintain high service standards.
- Scheduled appointments in computer system.
Patient Service Corrdinator
Carolina Women's Health
Salisbury, NC
02.2003 - 02.2011
- Coordinated patient scheduling and managed appointment logistics to enhance service delivery.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Implemented electronic health record systems, ensuring accurate data entry and retrieval for patient records.
- Trained new staff on operational procedures and best practices, fostering a collaborative work environment.
Education
High School Diploma -
Salisbury High School
Salisbury, NC06-1991
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
Timeline
Patient Care Coordinator
Digestive Health Associates
03.2024 - Current
Front Desk Receptionist
Concord Center For Family Dentistry
03.2023 - 02.2024
Front Desk Receptionist
Lockney Dental
03.2021 - 03.2023
Front Desk Receptionist
Anderson Dental
02.2018 - 02.2021
Patient Coordinator
Novant Health Orthopedics
03.2014 - 03.2018
Front Desk Coordinator
Salisbury Urology
03.2012 - 11.2013
Patient Service Corrdinator
Carolina Women's Health
02.2003 - 02.2011
High School Diploma -
Salisbury High School