DANA MARIE PORTER
Las Vegas
Summary
Dedicated hospitality professional with a proven track record in bartending and service excellence, committed to creating a welcoming and efficient atmosphere for guests. Expertise in managing guest reservations and seating arrangements ensures smooth operations during peak hours, enhancing overall guest experiences through effective communication and organizational skills. Known for fostering positive interactions and maintaining a well-organized front-of-house environment, with a focus on teamwork and adaptability to meet evolving needs. Aiming to leverage exceptional multitasking abilities and a positive attitude to consistently deliver high-quality service and satisfaction for all patrons.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess
Hofbrauhaus
Las Vegas, NV
03.2026 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient guest flow.
- Managed reservation system, optimizing seating arrangements for maximum capacity and minimal wait times.
- Collaborated with kitchen and service staff to enhance dining experience and address guest inquiries promptly.
- Trained new hosts on procedures, fostering teamwork and maintaining high service standards.
- Implemented improvements in guest check-in process, reducing wait times during peak hours.
- Developed strong relationships with repeat customers, contributing to increased loyalty and satisfaction.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Bartender
Chin Chin Restaurants
Las Vegas, NV
04.2025 - 04.2026
- Crafted signature cocktails and customized drinks based on guest preferences.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Managed inventory levels, ensuring availability of ingredients and minimizing waste.
- Developed and implemented seasonal drink menus to enhance customer experience.
Bartender
The Roof Bar and Lounge
Sugarland, TX
07.2019 - 03.2020
- Preparing alcoholic and non-alcoholic beverages for the bar and patrons.
- Interacting with customers, taking orders, serving appetizers and entrees while preparing drinks.
- Collecting payments, keeping bar equipment clean, and preventing customer excessive drinking.
- Maintaining inventory and creating drinks menus.
Bar Manager/Bartender
Sugars Cajun Cuisine and Bar
Missouri City, TX
10.2018 - 11.2019
- Restock and replenish bar inventory and supplies.
- Checking customers identification and confirm legal drinking age.
- Mixing and labeling ingredients to prepare cocktails and great service.
- Stay guest focused and nurture an excellent guest experience.
- Problem solving conflicts with the ability to keep a positive attitude and excellent communication skills.
Hostess, Server, and Bartender
Martini Blu Jazz Restaurant and Bar
Houston, TX
04.2016 - 10.2018
- Distributing menus and guiding customers to assign seats.
- Answering telephone to book reservations and/or customer queries about the restaurant and menu.
- Taking orders and having multitasking ability.
- Good memory when dealing with parties and huge orders.
- Ability to work long hours on foot (great stamina).
- Disinfecting the bar and bottles behind bar.
Education
Certification of Completion -
Marinello School of Beauty
01.2009
High School Diploma - English and Performing Arts
Oakland Technical High School
Oakland, CA06.2006
No Degree - English
Contra Costa College
San Pablo, CA05.2008
Skills
- Strong customer service skills in a retail setting
- Enthusiastic contributor and supporter of team goals
- Knowledgeable in office practices and procedures
- Strong attention to detail, fast learner, and great math skills
- Excellent analytical, organizational, and communication skills
- Ability to prioritize and handle multiple tasks in a challenging environment
- Proven ability to be promoted to a managerial and leadership position
- Able to take initiative and work independently under minimum supervision
- Highly skillful at grasping new things, adapting to changes, an exceptional at training new employees
- Customer service
- Strong multitasking
- Greeting guests
- Cash handling
- Conflict resolution
AWARDS
Promotion to leadership and managerial position at Sugars Cajun Cuisine in 2018., TABC alcoholic beverages certificate of completion in 2016., Employee of month award and for 4 months at Martini Blu Jazz Restaurant and Bar in 2017.
Timeline
Restaurant Hostess
Hofbrauhaus
03.2026 - Current
Bartender
Chin Chin Restaurants
04.2025 - 04.2026
Bartender
The Roof Bar and Lounge
07.2019 - 03.2020
Bar Manager/Bartender
Sugars Cajun Cuisine and Bar
10.2018 - 11.2019
Hostess, Server, and Bartender
Martini Blu Jazz Restaurant and Bar
04.2016 - 10.2018
High School Diploma - English and Performing Arts
Oakland Technical High School
Certification of Completion -
Marinello School of Beauty
No Degree - English
Contra Costa College