Paula Dyer
Reno,NV
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Retail supervisor, cash handling, customer service, scheduling, administrative Duties. Unloading trucks,
Planogram set ups. Stocking, cleaning store. Customer Service.
Overview
14
14
years of professional experience
Work History
Restaurant Hostess
Casino Fandango
Carson City, NV
2022.11 - 2025.12
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Informed patrons of specialties and features.
- Monitored dining room activity to ensure all guests were receiving optimal service.
UNR Retail Supervisor Cashier
Compass Group USA
Reno, Nevada
2019.01 - 2021.06
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Worked closely with vendors to negotiate pricing contracts that provided the best value for the company.
- Supervised team of XX retail associates, ensuring high-quality customer service and operational efficiency.
Retail Cashier Supervisor
Rite-Aid Pharmacy
South Lake Tahoe, California
2017.01 - 2019.09
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Answered customers' questions and provided information on store procedures or policies.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Restauraunt Server
Sharkeys Bar & Grill
Gardnerville, Nevada
2012.03 - 2018.11
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Cleaned tables and chairs to prepare dining area for next customers.
- Brought wine selections to tables with appropriate glasses and poured for customers. Placed orders, check back for guest satisfaction, check presentation . Cashed out guest servers
- Carry own bank.
Lead Server Trainer
Zephyr Cove Resort & Marina
Zephyr Cove, Nevada
2014.05 - 2017.12
- Monitored, evaluated and recorded training activities or program effectiveness.
- Provided support during peak times when additional staff was needed at restaurants.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Worked directly with servers for many shifts during training process.
Education
Associate of Arts - Hospitality Administration And Management
San Jose City College
San Jose, CA1988-06
Skills
- Dining customer service
- Bill computation
- Table setting arrangements
- Front-of-house display creation
- High volume dining
- Strong multitasking
- Menu presentation
- Safe food handling
- Guest relations
- Scheduling
- Waitlist management
- Wine pairings
- Cash handling
- Handling complaints
- POS system operations
- Payment processing
- Cleanliness and hygiene
Retail Supervisor cash handling, Schedules, Administrative duties
Money orders, customer service, returns
Pharmacy cashier
Timeline
Restaurant Hostess
Casino Fandango
2022.11 - 2025.12
UNR Retail Supervisor Cashier
Compass Group USA
2019.01 - 2021.06
Retail Cashier Supervisor
Rite-Aid Pharmacy
2017.01 - 2019.09
Lead Server Trainer
Zephyr Cove Resort & Marina
2014.05 - 2017.12
Restauraunt Server
Sharkeys Bar & Grill
2012.03 - 2018.11
Associate of Arts - Hospitality Administration And Management
San Jose City College