Dana McDaniel
Retail Management
Harrogate,TN
Summary
Dynamic professional with a proven track record at Bell County, excelling in classroom management and student engagement. Adaptable and resourceful, I foster positive learning environments, enhancing student participation through innovative lesson plans. Recognized for building strong rapport with students, I consistently implement effective strategies that promote academic growth and success.
Overview
2026
2026
years of professional experience
Work History
Substitute Teacher
Bell County
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Loan Officer Assistant
Commercial Bank
Middlesboro, KY
12.2024 - 12.2025
- Set up files using loan officer checklist and submitted on-time for processing.
- Assembled important paperwork and disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Reduced processing times, organizing and prioritizing loan applications based on urgency and complexity.
- Fostered positive relationships with clients, ensuring smooth and supportive loan application experience.
- Assisted in reducing application errors, carefully verifying applicant information against required documentation.
- Supported loan approval rates with comprehensive preliminary assessments of applicants' financial backgrounds.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Answered inquiries and provided superior customer service to clients.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
- Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
- Assisted in development of loan packages tailored to clients' financial situations, enhancing customer satisfaction.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Retail Sales Manager
Cracker Barrel Old Country Store Inc
Middlesboro, KY
11.2024 - 01.2025
- Drove sales success by encouraging employees and focusing on target product promotion.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Account Executive
American Greetings
Cleveland, OH
08.1999 - 09.2020
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
Education
Bachelor of Science - Fashion Design
The University of Tennessee
Knoxville, TN05.1988
Skills
Classroom management
Student engagement
Adaptable
Lesson plan implementation
Timeline
Loan Officer Assistant
Commercial Bank
12.2024 - 12.2025
Retail Sales Manager
Cracker Barrel Old Country Store Inc
11.2024 - 01.2025
Account Executive
American Greetings
08.1999 - 09.2020
Substitute Teacher
Bell County
Bachelor of Science - Fashion Design
The University of Tennessee