Dana Robinson
Domestic Violence Advocate
Mariposa,CA
Summary
Creative and enthusiastic Social Service provider with seven years of experience managing case loads of up to 50 participants in high-risk environments. Passionate about building trust and rapport with participants through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Domestic Violence Advocate
Mountain Crisis Services
Mariposa, CA
01.2020 - Current
- Provide legal advocacy, including assisting participants with filling out restraining order paperwork and accompaniment to court hearings.
- Provide trauma informed services, including empathetic and survivor-centered counseling, crisis intervention and advocacy to survivors of domestic violence and/or sexual assault and their children.
- Regularly collaborate with community partners to provide resources and case management services to participants.
- Spearheaded awareness through public speaking to community and business groups.
- Adhere to organization policies and rules, including strict confidentiality, code of ethics and cultural competency.
- Maintain accurate participant records including intakes, consent forms, releases of information, and progress notes.
Resident Services Coordinator
New Directions For Veterans
Los Angeles, CA
12.2017 - 11.2019
- Develop, implement and monitor the individualized service plan for clients to meet their community integration and service coordination goals.
- Provide counseling and crisis support while maintaining professional boundaries.
- Complete documentation and reports on a weekly and quarterly basis to ensure eligibility, funding and compliance with state and agency policy.
- Participate in rewriting program guidelines and procedures in preparation for CARF accreditation.
- Ensure all activities adhere to established procedures of accountability and confidentiality according to contracts and regulatory entities.
Case Manager
Telecare
San Diego, CA
02.2017 - 10.2017
- Outreach clients with significant mental health disabilities, build rapport and link to generic resources, applicable vendors, employment and housing.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk participants.
- Evaluated treatment plans against individual goals and healthcare standards.
- Work collaboratively with families and providers to develop Individual Service Plans.
- Review client history documentation to determine program eligibility and complete intake documentation.
- Maintain accurate case records and billing reports.
Youth Counselor
Youthcare
Seattle, WA
10.2014 - 07.2016
- Provide incentives as well as enforce disciplinary actions to maintain a healthy living space for homeless youth.
- Provide emergency response in crisis situations to diffuse tensions and prevent violence.
- Provide Case Management to youth in transitional housing.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Conduct rehabilitation goal planning which may include housing, education, employment, social and spiritual needs.
- Participate and facilitate productive discussions on the Cultural Impact Committee.
Education
Bachelor of Arts - Liberal Arts
The Evergreen State College
Olympia, WA 09.2009 - 06.2011
Associate of Arts - General Studies
Grossmont Community College
San Diego, CA 08.2002 - 05.2005
Skills
Documentation proficiency
Case management proficiency
Expertise in crisis intervention techniques
Adept at conflict resolution
Detail-oriented
Timeline
Domestic Violence Advocate
Mountain Crisis Services
01.2020 - Current
Resident Services Coordinator
New Directions For Veterans
12.2017 - 11.2019
Case Manager
Telecare
02.2017 - 10.2017
Youth Counselor
Youthcare
10.2014 - 07.2016
Bachelor of Arts - Liberal Arts
The Evergreen State College
09.2009 - 06.2011
Associate of Arts - General Studies
Grossmont Community College
08.2002 - 05.2005