Dana Simpson
Columbus,OH
Summary
Dynamic and dedicated professional with extensive experience in customer service at Krogers Grocery Store. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash register operation and maintaining accuracy, while demonstrating strong work ethic and integrity. Committed to fostering positive customer relationships and driving repeat business.
Overview
11
11
years of professional experience
Work History
Cashier
Krogers Grocery Store
02.2019 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier and Cook
Burger King
09.2014 - 07.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
AEP
06.2017 - 06.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
GED -
Independence High School
5175 Refugee Rd, Columbus Ohio 4323206-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Professionalism and courtesy
- Cash register operation
- Product restocking
- Product knowledge
- Attention to detail
- ID verification
- Sales expertise
Timeline
Cashier
Krogers Grocery Store
02.2019 - 06.2025
Sales Associate
AEP
06.2017 - 06.2018
Cashier and Cook
Burger King
09.2014 - 07.2018
GED -
Independence High School
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