Dana Smith
Surprise,AZ
Summary
Experienced in applying problem-solving and critical thinking.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Support Lead
Vanguard
10.2018 - Current
- Manage a team of support professionals, fostering teamwork and setting performance goals.
- Conduct regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitor and analyze support metrics to detect trends, identify gaps, and recommend solutions for improvement.
Seasonal Retail Associate
Kohl’s
09.2023 - 12.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Responded to customer requests for products, services, and company information.
Client Care Representative
Animal Medical Center of Surprise
03.2017 - 05.2022
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Proactively identified opportunities for service improvements and communicated them to management for consideration.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Payment processing
Timeline
Seasonal Retail Associate
Kohl’s
09.2023 - 12.2023
Support Lead
Vanguard
10.2018 - Current
Client Care Representative
Animal Medical Center of Surprise
03.2017 - 05.2022
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