Summary
Overview
Work History
Education
Skills
Timeline
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Dana Spencer Johnson

Philadelphia,PA

Summary

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Overview

10
10
years of professional experience

Work History

Patient Registration Representative

Holy Redeemer Hospital
03.2020 - 10.2022
  • Greeted and registered patients upon arrival
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Processed medical bills and sent to insurance providers as required
  • Proficient in Sorian Clinicals & Financials , Athena, 3M, OB Trace, ECARE and Excel
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Patient Registrar

ABINGTON LANSDALE HOSPITAL
01.2019 - 02.2020
  • Obtained accurate demographic information needed to complete the registration process.
  • Provided general information to hospital users, patients and families.
  • Ensured that patients meet financial requirements.
  • Obtained benefits of insurance carriers online.
  • Provided excellent patient focused customer service.
  • Communicated effectively to service delivery areas to maximize patient flow and customer service.
  • Collected copays and/or deductibles or assisted self-pay patients.
  • Cashed out the credit card and cash /check deposits at the end of each shift.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.

Quality Assurance Manager

ISAPE
01.2017 - 01.2019
  • Obtained accurate demographic information needed to complete the registration process.
  • Supervised Quality Assurance department.
  • Implemented strategies to achieve team quotas.
  • Trained and educated QA staff.
  • Ran quality reports weekly to assure quality in the reviewing process.
  • Met with Manager daily to give status on employees and workload.
  • Checked timesheets and submit to payroll department.
  • Assisted in hiring QA staff.
  • Had telephone conference with Allstate Insurance three times a month.
  • Confirmed amount of reviews completed per hour.
  • Motivated, coached and counseled staff.
  • Kept abreast of new materials/ information and relayed information to employees.

Secretary / Quality Assurance Clerk

ISAPE
01.2014 - 01.2017
  • Reviewed data/inspections for accuracy.
  • Submitted or rejected data/ inspections based on accuracy of the inspection.
  • Answered telephone and direct calls.
  • Welcomed customers entering the center, directed them to their destination, and notified appropriate staff of their presence.
  • Processed all mail, incoming and outbound.
  • Distributed incoming faxes and process outbound faxes.
  • Received and sort mail and deliveries.
  • Acted as support staff, copying, typing, processing mail, and assembling packages.
  • Maintained the area organized and update posted information and flyers.
  • Monitored and maintained office supplies inventory.
  • Organized orientation and training of new staff members.
  • Monitored and maintain office equipment.
  • Controlled inventory relevant to reception area and office equipment.
  • All other duties as assigned.

Security Officer

US SECURITY ASSOCIATES
01.2013 - 01.2014
  • Enforced access control procedures into the plant.
  • Ensured that all contractors/visitors sign in and make proper notifications to appropriate plant personnel.
  • Ensured that all contractors/visitors are escorted into the plant.
  • Monitored video systems and make manual recordings when unusual activity is observed.
  • Monitored intrusion alarms for exit doors.
  • Answered phone calls and transferred them to the appropriate department or personnel upon request.
  • Conducted interior and /or exterior tours.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

Bachelor of Science - Health Sciences

Thomas Jefferson University
Philadelphia, PA
05-2023

Occupational Therapy Assistant -

Thomas Jefferson University
01.2019

High School Diploma -

William W. Bodine High School
Philadelphia, PA
01.2008

Skills

  • Excellent Verbal and Written Communication Skills
  • Empathetic
  • Flexible and Adjustable
  • Attention to Detail
  • Customer Service
  • Organizational Skills
  • Results Driven
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics

Timeline

Patient Registration Representative

Holy Redeemer Hospital
03.2020 - 10.2022

Patient Registrar

ABINGTON LANSDALE HOSPITAL
01.2019 - 02.2020

Quality Assurance Manager

ISAPE
01.2017 - 01.2019

Secretary / Quality Assurance Clerk

ISAPE
01.2014 - 01.2017

Security Officer

US SECURITY ASSOCIATES
01.2013 - 01.2014

Occupational Therapy Assistant -

Thomas Jefferson University

High School Diploma -

William W. Bodine High School

Bachelor of Science - Health Sciences

Thomas Jefferson University

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Dana Spencer Johnson