Dana Taylor
Norton Shores
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn
Spring Lake
06.2025 - Current
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Residential Support Staff Member
MOKA
Muskegon
12.2023 - 04.2025
- Provided feeding assistance to patients where necessary.
- Resupplied patients with towels, soap and sheets.
- Helped patients with daily living requirements by bathing, dressing, and assisting with mobility needs.
- Provided caring companionship to support patients' social and emotional needs.
- Disinfected patient rooms, bathrooms and examination areas to keep a clean environment.
- Maintained records of individual progress and program services provided.
Curbside Pickup
Sam's Club
Muskegon
02.2023 - 12.2023
- Pull customers' orders, and dispense them out when they arrive in the numbered parking spot.
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
- Managed deliveries quickly to meet customers' desired delivery times.
Stocker and Target Cafe
Target
Muskegon
11.2022 - 01.2023
- Stocked dry grocery items and taking them to the designated places.
- Located merchandise, packaged items, and handled associated documentation to fulfill orders.
- Running the whole cafe by myself, multitasking, and keeping the environment clean.
- Preparing and serving drinks, such as slushies, soda, juice, and water.
Crew Member
McDonald's
Muskegon
08.2021 - 11.2022
- Ran the cashier line, customer service ran for the drive-thru, and prepared the food.
- Greeted customers to take food orders and provide menu information.
- Kept fast pace in cook-to-order food production environment.
- Operated cash register to receive cash or card customer payments.
- Cross-trained to fill in where needed and maintain strong service levels.
Education
High School Diploma -
North Muskegon Public Schools
North Muskegon05-2023
Associate of Arts - Science And Arts
Muskegon Community College
Muskegon, MISkills
- Customer service
- Email communication
- Record keeping
- Time management
- Conflict resolution
Timeline
Front Desk Receptionist
Holiday Inn
06.2025 - Current
Residential Support Staff Member
MOKA
12.2023 - 04.2025
Curbside Pickup
Sam's Club
02.2023 - 12.2023
Stocker and Target Cafe
Target
11.2022 - 01.2023
Crew Member
McDonald's
08.2021 - 11.2022
High School Diploma -
North Muskegon Public Schools
Associate of Arts - Science And Arts
Muskegon Community College