Dana Walker
Summary
Detail-Oriented Assistant Manager experienced in supervising store operations and enhancing customer experiences. Achieved financial integrity through effective cash handling and reconciliation processes while training associates on donation processing to improve team performance. Focused on establishing clear guidelines and consistent policies to maintain staff satisfaction and meet organizational objectives.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Saint Vincent de Paul
Cincinnati, Ohio
09.2020 - 04.2025
- Supervised daily store operations for Saint Vincent de Paul retail team
- Monitored cash handling and register accuracy across Saint Vincent de Paul shifts
- Managed customer service inquiries and complaints in a timely manner.
- Educated team members on proper procedures for processing donations at Saint Vincent de Paul
Assistant Manager
Family Dollar
Cincinnati, Ohio
07.2017 - 09.2019
- Oversaw daily store operations, ensuring efficient service and optimal customer experience.
- Managed daily store tasks to ensure smooth functionality.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coordinated schedules, breaks, and shift coverage for store associates to maintain operational efficiency.
- Monitored cash handling and register accuracy across all shifts
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Led a team of employees, delivering ongoing training to enhance customer satisfaction.
Education
Robert A. Taft Information Technology High School
Cincinnati, OHSkills
- Retail store management
- Customer service
- Employee training
- Cash handling
- Register reconciliation
- Shift scheduling
- Donation processing
- Retail operations management
- Staff management
- Time management
- Attention to detail
- Team building
Timeline
Assistant Manager
Saint Vincent de Paul
09.2020 - 04.2025
Assistant Manager
Family Dollar
07.2017 - 09.2019
Robert A. Taft Information Technology High School