Dana Willing
Augusta,GA
Overview
23
23
years of professional experience
Work History
Office Manager
Your Body Your Canvas
Aiken, SC
03.2020 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Auto Detailing Shop Assistant Manager & Detailing
ADS on Wheels (Dick Dyer Mercedes, Columbia S.C.)
Columbia, S.C.
10.2019 - 03.2020
- Utilized cleaning equipment such as vacuums, steam cleaners, machine buffers, shampoo machine and treatments such as waxes, solvents and leather care oils to successfully complete on the job tasks
- Used excellent communication and customer service skills in order to determine the desired service of the customer
- Collaborated with co-workers to complete various task to ensure 100 percent customer satisfaction
- Effective administrative ability working with team members fostering a positive work environment
- Extensive practice of taking responsibility of the senior manager in their absence.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
Weaver & Textile Machine Operator
CSS Industries (Lion Ribbon Corporation)
Batesburg, SC
11.2017 - 07.2019
- Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects
- Monitor Processes, Materials and Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems
- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish work
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time
- Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines
- Contributed ideas toward continuous improvement initiatives aimed at increasing operational efficiency and reducing overall production costs.
- Optimized inventory management by effectively tracking material usage during the weaving process.
- Threaded yarn, thread and fabric through guides, needles and rollers of textile machines.
- Streamlined communication between departments, leading to improved coordination in production planning and execution.
- Conducted regular equipment inspections to minimize downtime due to malfunctions or breakdowns.
- Examined looms to determine causes of loom stoppage such as warp filling, harness breaks or mechanical defects.
- Proactively resolved issues related to yarn tension, shedding mechanisms, or shuttle movement to maintain consistent product quality.
- Increased customer satisfaction through close attention to detail in fabric design, texture, and pattern.
- Inspected woven cloth to detect weaving defects.
- Reduced fabric defects by consistently monitoring the weaving process and making necessary adjustments.
- Threaded yarn, thread and fabric through guides, needles and rollers of looms.
Field Service Technician
Pheonix Industrial Group
Augusta, GA
10.2016 - 05.2018
- Pickup, delivery and repair of water/sludge/air industrial pumps for diagnostic checks and replacement or repair to damaged water/sludge/air pumps in a small locally owned shop
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
Assistant Head Teller & Vault Teller
Regions Bank
North Augusta, SC
08.2011 - 09.2016
- Maintain and observe branch cash limits while balancing a teller drawer and assisting clientele with their transactions with problem resolution and explanation of products and services while meeting quarterly sales goals for the branch
- Maintaining quarterly customer service shops within a predetermined specified satisfactory scale from external secret shoppers
- Establish and maintain a rapport with new and existing consumers
- Provide support to the head teller acting in their stead as needed, providing overrides and detailed problem resolution for escalated matters, and performing all other head teller duties in their absence.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Efficiently handled escalated customer concerns with diplomacy, ultimately resulting in improved client satisfaction levels.
- Improved internal communication by actively participating in staff meetings and sharing valuable insights on process improvements.
- Built strong rapport with clients through attentive listening skills, personalized service, and prompt issue resolution.
- Contributed to branch success by exceeding personal sales goals consistently throughout employment tenure.
- Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
- Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
- Expedited teller line wait times by quickly assessing customer needs and directing them to appropriate banking services.
- Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.
- Enhanced security measures within the branch through vigilance in following established protocols and reporting any potential breaches immediately.
- Provided exceptional support during audits by maintaining meticulous records of all transactions and documentation.
- Resolved issues with deposits and open items.
- Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.
- Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
Vault Teller
First Citizens Bank & Trust
Johnston, SC
09.2008 - 09.2010
- Maintain and observe branch cash limits while balancing a teller drawer and assisting clientele with their transactions providing problem resolution and explanation of products and services, while meeting quarterly sales goals for the branch.
- Properly processed deposits, withdrawals and payments for customers daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
- Contributed to a reduction in losses due to theft or mismanagement by vigilantly monitoring activity within the vault area throughout each shift worked.
- Collaborated with other departments as needed, ensuring seamless coordination in support of bank-wide goals and objectives.
- Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
- Maintained strict confidentiality of bank records and client information.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Maintained, organized and stocked teller window areas.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
- Minimized risk exposure through strict adherence to compliance standards, ensuring full regulatory compliance at all times.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supported branch operations by providing timely and reliable access to stored cash reserves when needed.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Teller Supervisor & Vault Teller
Union Savings Bank
Southbury, CT
02.2005 - 08.2008
- Supervised all daily activities of the CITs and CSRs according to established policies and procedures
- Coordinated the teller operations area by assigning tasks and helping with complex issues
- Processed transactions and assisted with sensitive customer relation concerns
- Provided ongoing training and support of systems (software, ATM, TCD, etc.) service and sales programs as directed by the Branch Manager
- Maintained a CSR daily referral tracking program
- Served as a role model by exhibiting professionalism, promoting service awareness, remaining operationally sound, and possessing strong leadership and teamwork skills
- Completed performance evaluations as well as Corrective Actions and made recommendations to the Branch Manager or Assistant Branch Manager for the hiring, promotion, transfer, discipline, and termination of staff members
- Managed the branch cash, maintaining a proper supply within specified branch limits
- Verified cash shipments in and out, and maintained security of all other negotiable items
- Balanced the branch daily, and ensured all monies were secured in line with established policy or procedures
- Conducted regular staff meetings to explain new ideas, changes in policy or procedures, or to discuss concerns
- Supporting and encouraging staff participation at all levels
- Established and directed Customer Appreciation Days at the branch level
- Ordered branch supplies as needed
- Retaining branch records as specified utilizing the record retention policy
- Submitting monthly and quarterly reports including Branch Cash Records, Monthly and Quarterly Audit Reports, CSR referral reports, Teller Difference Report, TCD audit records, and CSR drawer audit records
- Maintain and demonstrate excellent customer service by utilizing the above and beyond program while assisting customers and communicating with customers on the telephone
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Improved cross-selling success through targeted training and employee incentives.
- Increased team productivity with regular coaching and performance feedback sessions.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Boosted team morale with regular performance feedback and recognition programs, leading to increased productivity.
- Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
- Enhanced security measures by implementing updated technology and training staff on fraud detection techniques.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Contributed to a reduction in losses due to theft or mismanagement by vigilantly monitoring activity within the vault area throughout each shift worked.
- Maintained strict confidentiality of bank records and client information.
- Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Maintained, organized and stocked teller window areas.
- Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Photo Technician Specialist 2
Walmart
Naugatuck, CT
02.2003 - 02.2005
- Demonstrate multitasking skills to process customer orders within an hour while processing digital orders through our online system and assisting customers in a team environment
- Replenish shelves with merchandise
- Operate a cash drawer
- Establish and maintain telephone communication with customers by answering telephones and performing 30 day, 60 day, and 90 day phone calls to remind customers of their orders
- Assist customers with their selections and providing recommendations for purchases that best suit our customer's needs
- Performed monthly maintenance, trouble-shoot, and repairing photo processing equipment as needed
- Secured and safeguarded electronic merchandise
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Conducted regular equipment maintenance checks to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Consistently met tight deadlines by effectively managing workload and collaborating with team members.
- Assisted customers in selecting appropriate photographic equipment, ensuring they were confident in their purchases.
- Reduced customer complaints by addressing issues promptly and offering resolutions that exceeded expectations.
- Increased repeat business through exceptional customer service, including friendly interactions and expert knowledge of products and services.
- Oversaw the implementation of digital printing technology, expanding service offerings while maintaining traditional film processing capabilities.
- Maintained high-quality standards in photo production with attention to detail and thorough quality checks.
- Demonstrated flexibility in adapting to new software systems, ensuring seamless integration with existing workflows and minimal disruptions to customer service.
- Generated positive word-of-mouth referrals from satisfied customers resulting from consistent delivery of high-quality prints.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Set up and calibrated photographic processing equipment for optimal performance.
- Developed film and produced prints according to customer specifications.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Processed and handled film, negatives and prints in accordance with quality standards.
Photo Lab Technician
Rite-Aid Pharmacy
Naugatuck, CT
02.2002 - 02.2003
- Demonstrate multitasking skills by processing film orders in 1 hour while assisting customers by cashiering, stocking shelves, and assisting customers with instant pictures on the Kodak Picture Maker Processing and keeping a record of next day photo orders.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Developed and processed film and picture CDs and restored photos.
- Managed inventory levels effectively, ordering necessary supplies proactively while minimizing excess stock on hand.
- Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
- Improved overall efficiency with thorough equipment maintenance and calibration procedures.
- Ensured compliance with safety regulations through routine inspections of equipment and proper storage of chemicals.
- Contributed to team success by providing constructive feedback during regular meetings, fostering a collaborative atmosphere among fellow technicians.
- Streamlined production workflow by maintaining an organized and efficient work environment.
- Provided technical support to customers, addressing any concerns or issues related to their orders promptly and professionally.
- Collaborated closely with photographers to ensure desired results were achieved during the editing and printing process.
- Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
- Increased repeat business through exceptional customer service and attention to detail in photo editing processes.
- Upheld strict quality control measures for all output materials, verifying color accuracy, image sharpness, and overall print quality before releasing finished products to customers.
- Consistently met tight turnaround times without sacrificing the quality of final deliverables.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Developed film and produced prints according to customer specifications.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
Education
Some College (No Degree) -
Center For Financial Training
Naugatuck, CTSkills
- Supervision and training
- Troubleshooting specialist
- Complex problem solving
- Cross-Functional Team Management
- Machinery inspector
- Safety-Oriented
- Inventory Control
- Staff Development
Awards
- 2007 Most Teller Referrals
- Outstanding Participation and Enthusiasm Branch Trainer Session 2007
- 2007 Branch Award for Customer Satisfaction
- Outstanding Initiative and Enthusiasm Branch Trainer Session 2007
Timeline
Office Manager
Your Body Your Canvas
03.2020 - 09.2024
Auto Detailing Shop Assistant Manager & Detailing
ADS on Wheels (Dick Dyer Mercedes, Columbia S.C.)
10.2019 - 03.2020
Weaver & Textile Machine Operator
CSS Industries (Lion Ribbon Corporation)
11.2017 - 07.2019
Field Service Technician
Pheonix Industrial Group
10.2016 - 05.2018
Assistant Head Teller & Vault Teller
Regions Bank
08.2011 - 09.2016
Vault Teller
First Citizens Bank & Trust
09.2008 - 09.2010
Teller Supervisor & Vault Teller
Union Savings Bank
02.2005 - 08.2008
Photo Technician Specialist 2
Walmart
02.2003 - 02.2005
Photo Lab Technician
Rite-Aid Pharmacy
02.2002 - 02.2003
Some College (No Degree) -
Center For Financial Training