Dana Yambao

Cooperated with customers and co-workers to establish positive customer-to-cashier relationship and working environment; operated register for cash, check and credit card transactions

Trained and guided new employees with work experience; communicated with coworkers to improve product strategies, register work, and customer marketing to drive sales

Increased repeat business with exceptional customer service and friendly interactions.

Collaborated with students to help provide quality early childhood education, youth enrichment and multi-generational programming

• Enhanced guest experience by providing informative and engaging guided tours.
• Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable trip.
• Worked with phone reception, handling customer concerns patiently and effectively for open communication
• Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.

Assisted with meals, nutrition, and hygiene and encouraged a safe, well-organized environment, responsible for home management and care planning.