Danae Tavenner
Summary
Experienced Customer Service Professional with over 10 years in delivering exceptional service and managing multiple priorities efficiently. Skilled in administrative functions and adept at resolving inquiries with a calm demeanor. Committed to supporting enrollment management through organized and personable service. Seeking to leverage strong organizational skills and dedication to customer satisfaction in the Administrative Assistant role at Hood College.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Barista Pro Shop
12.2015 - 10.2016
- Provided exceptional customer service and inside sales support to a diverse customer base nationwide.
- Successfully managed a high volume of customer inquiries, ensuring satisfaction and fostering repeat business.
- Played a pivotal role in increasing sales by effectively upselling products and promoting special offers and promotions.
- Facilitated seamless order processing, including handling returns, resolving shipment damages, and ensuring timely delivery of online and phone orders.
- Assisted in the onboarding of new customers by setting up accounts and providing comprehensive training on website navigation.
- Collaborated with the marketing department to develop compelling blog content and execute promotional campaigns, contributing to increased brand visibility and customer engagement.
- Cultivated strong relationships with regular customers through proactive outreach efforts, significantly enhancing customer retention and satisfaction.
- Expanded product knowledge and kept abreast of industry trends, positioning oneself as a trusted advisor and resource for both new and existing customers.
Shift Lead
Walgreens
08.2008 - 06.2017
- Demonstrated leadership by modeling best practices and providing hands-on supervision to ensure team effectiveness.
- Proactively resolved customer complaints, ensuring prompt resolution and maintaining customer satisfaction.
- Managed store operations across departments, maintaining high standards of customer service and compliance with corporate policies.
- Oversaw store opening and closing procedures, including cash management and till balancing.
- Facilitated training for new hires and delegated daily tasks to optimize team performance.
- Fostered a productive work environment, ensuring alignment with business objectives and customer needs.
Driver
Young People’s Learning Center
08.2015 - 12.2015
- Trained in CPR, first Aid, and child vehicle restraint laws and safety recommendations
- Drove company vehicle to transfer students from school to daycare.
Swing Dance Instructor and Social Dance Manager
Gottaswing
01.2016 - 01.2018
- Prepared and taught weekly beginner and intermediate dance lessons, creating personalized content based on participants needs or desires
- Managed a monthly social dance including advertisement, set up and take down, large group lesson management, DJ, and community leader and role model.
Swing Dance Instructor and Performer
Jumpin’ Jive Cats
01.2012 - 01.2016
- Coached practice sessions; prepared lessons and provided individual and group instruction
- Created choreography and taught performance technique
- Performed routines and offered teaching for special events and local social dances.
Head Coordinator
Intercollegiate Swing Battle
01.2012 - 01.2016
- Oversaw all aspects of a large multi-university swing dance competition weekend
- Secured venues, music, judges and competitors; coordinated schedule and managed budget
- Created and distributed promotional materials, media and marketing communication including website, social media, merchandising and branding
- Supervised staff and volunteers; provided on-site management and problem solving during event
- Presented successful events that fostered relationships and engagement between university swing dance clubs and the larger Colorado swing dance communities.
Intern
The Place Setting Company
02.2013 - 06.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Collaborated with senior event organizer on new initiatives to build confidence.
- Prepared project presentations and reports to assist senior staff.
Substitute Teacher
Poudre School District
08.2015 - 12.2015
- Attained Colorado 3-year Substitute Teacher Authorization, 2015
- Followed instructions left by teacher or provided creative classroom content when instructions were absent.
Education
Bachelor of Arts - Anthropology
Colorado State University
Fort Collins, CO12.2013
Study Abroad - Southeast Asian Studies
Payap University
Chaing Mai, Thailand05.2012
Skills
- Customer Service
- Office Administration
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Organization
- Choreography expertise
- Positive Reinforcement
- Teaching techniques
Community Service
Swing Dance Instructor and Social Dance Manager
Gottaswing, Frederick, MD
- Developed and delivered tailored beginner and intermediate dance lessons, fostering community engagement and personal growth.
- Orchestrated monthly social dances, managing all facets from promotion to event execution, ensuring a welcoming atmosphere and positive experience.
- Served as a community leader, providing mentorship and role modeling for participants, enhancing cohesion within the local dance community.
Swing Dance Instructor and Performer
Jumpin’ Jive Cats, Fort Collins, CO
- Directed practice sessions and crafted choreography, delivering personalized instruction that nurtured individual and group performance skills.
- Showcased routines at special events and local social dances, embodying a commitment to excellence and community enrichment.
- Demonstrated personal initiative in preparing lessons and adapting techniques, contributing to a vibrant dance culture in the community.
Head Coordinator
Intercollegiate Swing Battle, Denver, CO
- Led a comprehensive multi-university swing dance competition, from venue acquisition to budget management, ensuring seamless execution.
- Spearheaded promotional efforts through website management, social media campaigns, and branded merchandise, driving event participation and community engagement.
- Supervised event logistics and provided on-site leadership, resolving challenges promptly to deliver memorable and impactful experiences for participants and attendees alike.
Timeline
Swing Dance Instructor and Social Dance Manager
Gottaswing
01.2016 - 01.2018
Customer Service Representative
Barista Pro Shop
12.2015 - 10.2016
Driver
Young People’s Learning Center
08.2015 - 12.2015
Substitute Teacher
Poudre School District
08.2015 - 12.2015
Intern
The Place Setting Company
02.2013 - 06.2013
Swing Dance Instructor and Performer
Jumpin’ Jive Cats
01.2012 - 01.2016
Head Coordinator
Intercollegiate Swing Battle
01.2012 - 01.2016
Shift Lead
Walgreens
08.2008 - 06.2017
Bachelor of Arts - Anthropology
Colorado State University
Study Abroad - Southeast Asian Studies
Payap University