Danaica Lauriston
Laurdhill,FL
Overview
8
8
years of professional experience
Work History
Host
Benihana
Fort Lauderdale, FL
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Receptionist
Amaray Las Olas
10.2023 - 09.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for staff and clients, optimizing daily workflow.
- Maintained accurate records of incoming calls and messages, enhancing communication efficiency.
- Assisted in training new reception staff on office procedures and customer service standards.
- Implemented organizational systems to streamline document retrieval and storage processes.
Sales Assistant
Marshalls
Miami Downtown
02.2022 - 05.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Host
Chilis Resturant
Miami, FL
01.2018 - 07.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Sales Associate
Guess
Broward Mall
04.2017 - 2018
- Trained and mentored new associates on sales techniques and store policies.
- Collaborated with team members to develop effective promotional strategies, driving increased foot traffic.
- Analyzed sales data to identify trends, informing merchandising decisions and promotions.
- Utilized point-of-sale systems for accurate transaction processing and customer tracking.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates and loyalty retention.
Education
Business
Northeast High School
Oakland Park FL06.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
- Server support
- Guest relations
- Reservations
- Foreign language skills
- Customer engagement
- Customer service expertise
- Greeting guests
Languages
Haitian creole
Native or Bilingual
Timeline
Host
Benihana
07.2024 - Current
Front Desk Receptionist
Amaray Las Olas
10.2023 - 09.2024
Sales Assistant
Marshalls
02.2022 - 05.2024
Host
Chilis Resturant
01.2018 - 07.2020
Sales Associate
Guess
04.2017 - 2018
Business
Northeast High School