Danaiet Tamerat
Gaithersburg,MD
Summary
Energetic associate with a proven track record of driving customer satisfaction and increasing sales. Passionate about enhancing customer experience to ensure they feel good about themselves. Highly rated on customer feedback surveys for exceptional service. Excellent team player who values honesty and integrity with customers, team members, and supervisors.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dicks Sporing Goods
Gaithersburg, MD
08.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Sales Lead Keyholder
American Eagle Outfitters, Inc
Gaithersburg/Towson, MD
02.2022 - 05.2023
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
Customer Service Cashier
Amazon/Whole Foods Market
Gaithersburg, MD
03.2021 - 06.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted customers with product selection, payment processing, and delivery arrangements.
Education
Bachelor of Science - Computational Science
Montgomery College
Rockville, MD08-2026
Skills
- Customer Service
- Strong Communication Skills
- Teamwork and Professionalism
- Friendly, Positive Attitude
- Detail Oriented
- Dependable and Adaptable
- Effective Multitasking
- C proficiency
Timeline
Sales Associate
Dicks Sporing Goods
08.2023 - Current
Sales Lead Keyholder
American Eagle Outfitters, Inc
02.2022 - 05.2023
Customer Service Cashier
Amazon/Whole Foods Market
03.2021 - 06.2022
Bachelor of Science - Computational Science
Montgomery College
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