Summary
Work History
Education
Skills
Timeline
Generic

Da'Naija Dix

Springfield,IL

Summary

Developed exceptional communication and problem-solving skills in fast-paced, customer service environment. Seeking to transition into new field where these skills can be applied. Focused on delivering positive customer interactions and operational efficiency.

Work History

Call Center Specialist

Grand Canyon Education
10.2024 - 12.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

University of Illinois
Springfield, IL
05-2028

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ
05-2028

High School Diploma -

Springfield Southeast High School
Springfield, IL
06-2024

Skills

  • Call handling
  • Customer service
  • Script adherence
  • Problem-solving skills
  • Resolving issues
  • Verbal and written communication
  • Cash handling
  • Answering questions
  • Communicating with clients
  • Interpersonal skills

Timeline

Call Center Specialist

Grand Canyon Education
10.2024 - 12.2024

Bachelor of Science - Nursing

University of Illinois

Bachelor of Science - Nursing

Grand Canyon University

High School Diploma -

Springfield Southeast High School
Da'Naija Dix