Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Danasia Brown

Houston,TX

Summary

Dynamic sales associate and team leader with proven expertise in customer service and problem-solving. At Burlington and Chick-fil-A, I excelled in enhancing customer experiences and sales through effective teamwork, inventory management, and professional demeanor. Skilled in financial transactions and customer relationship building, I consistently fostered positive environments and maximized team performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Burlington
Alexandria, LA
04.2023 - 08.2023

- Excelled in promoting and selling products.

- Managed inventory placement efficiently.

- Strengthened professional relationships by providing exemplary customer support.

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier Team Lead

Chick-fil-A
Alexandria, LA
01.2021 - 02.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Bachelor Of Accounting - Business

Texas Southern University
Houston, TX

Tioga High School
Ball, LA
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Listening skills
  • Excellent people skills
  • Professional demeanor

Accomplishments

Highest position in JROTC

Worked with elementary school children

Certification

Microsoft

Food safety

Timeline

Sales Associate

Burlington
04.2023 - 08.2023

Cashier Team Lead

Chick-fil-A
01.2021 - 02.2022

Bachelor Of Accounting - Business

Texas Southern University

Tioga High School
Danasia Brown