Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dancey Williams

Houston,TX

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

9
9
years of professional experience

Work History

PTF

US Postal Office
Houston, TX
10.2021 - Current
  • Ensured a superior level of safety by strictly following traffic laws, employing defensive driving techniques, and adeptly navigating through diverse weather conditions.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Improved customer satisfaction by providing efficient and accurate postal services.

Customer Care Representative (Remote)

American Specialty Health
Fort Worth, TX
03.2019 - 08.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Responded to incoming calls on the ASH telephone system, providing professional and prompt assistance to callers.

Delivery Operations Associate

Federal Express
Houston, TX
06.2015 - 01.2019
  • Timely and secure delivery of high-quality Federal Express parcels with a focus on safety and efficient route planning.
  • Strong customer focus, promptly addressing concerns, and contributing to effective claims management.
  • Managed precise parcel handling to minimize errors and losses within the Federal Express network.

Education

Medical Assistant - Medical Assisting

Westwood College
Houston, TX
08.2008

High School Diploma -

Evan E. Worthing High School
Houston, TX
05.2007

Skills

  • Proofreading Abilities
  • Multitasking Proficiency
  • Critical Thinking Abilities
  • Document Preparation
  • Microsoft Office Suite
  • Data Entry Accuracy
  • Telephone Etiquette

Timeline

PTF

US Postal Office
10.2021 - Current

Customer Care Representative (Remote)

American Specialty Health
03.2019 - 08.2021

Delivery Operations Associate

Federal Express
06.2015 - 01.2019

Medical Assistant - Medical Assisting

Westwood College

High School Diploma -

Evan E. Worthing High School
Dancey Williams