Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
9
9
years of professional experience
Work History
PTF
US Postal Office
Houston, TX
10.2021 - Current
Ensured a superior level of safety by strictly following traffic laws, employing defensive driving techniques, and adeptly navigating through diverse weather conditions.
Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Improved customer satisfaction by providing efficient and accurate postal services.
Customer Care Representative (Remote)
American Specialty Health
Fort Worth, TX
03.2019 - 08.2021
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Maintained a high level of product knowledge to provide accurate information and support to customers.
Responded to incoming calls on the ASH telephone system, providing professional and prompt assistance to callers.
Delivery Operations Associate
Federal Express
Houston, TX
06.2015 - 01.2019
Timely and secure delivery of high-quality Federal Express parcels with a focus on safety and efficient route planning.
Strong customer focus, promptly addressing concerns, and contributing to effective claims management.
Managed precise parcel handling to minimize errors and losses within the Federal Express network.