D'Andre McCalmon

Active Directory Management

• User & Group Management: Managed user properties, group memberships, and role assignments within Active Directory (AD), ensuring access control and organizational compliance.
• Delegation of Control: Configured Delegation Control in Active Directory to assign specific administrative tasks to users or groups without providing full admin rights, improving task delegation and minimizing security risks.
• Organizational Units (OUs): Created and managed OUs to logically organize users, groups, and computers based on departmental or geographic divisions, streamlining administration and enhancing security.
  

Security Groups & Distribution Groups:

• Created, configured, and managed Security Groups to control access to network resources and Distribution Groups to facilitate seamless communication across departments and teams.
• Group Policy Management: Developed and applied Group Policy Objects (GPOs) to manage user and computer settings across domains, including password policies, software restrictions, desktop configurations, and security settings.
  

RSoP (Resultant Set of Policy):

• Utilized RSoP to validate and troubleshoot Group Policy settings, identifying policy application issues and optimizing the performance of policies across the network.
  

Network & IP Management:

• Static IP Configuration: Configured static IP addresses for all computers to ensure uniformity across the network, improving network efficiency and communication.
• IP Address Management: Managed IP addresses and subnet configurations to maintain optimal network functionality and ensure compatibility between devices and network services.
• Network Connectivity Troubleshooting: Diagnosed and resolved Wi-Fi, VPN, and LAN/WAN connectivity issues, ensuring uninterrupted access to network resources.
  

Remote Administration & System Management:

• Remote Desktop Protocol (RDP): Configured and utilized RDP to remotely access and manage servers and workstations, performing system maintenance, troubleshooting, and software updates without disrupting user productivity.

C$ Administrative Share:

• Leveraged C$ (default administrative share) for accessing the root directory of remote systems for file management, system backups, and issue resolution.
  Remote Registry: Used Remote Registry for modifying registry settings on remote systems for configuration changes, system optimizations, and troubleshooting, ensuring minimal downtime.

RSAT (Remote Server Administration Tools):

• Installed and configured RSAT tools to manage servers, Active Directory, DNS, DHCP, and other network services remotely, improving administrative efficiency and system monitoring.
  

Help Desk Support & Troubleshooting:

• Provided front-line support for hardware, software, and network connectivity issues, resolving common problems such as application crashes, printer malfunctions, and system performance issues.
• Managed and resolved password resets, account lockouts, and multi-factor authentication (MFA) issues, ensuring users had timely access to required systems and applications.
  

Network Troubleshooting:

• Resolved issues with internet access, VPN connections, and local network configurations, ensuring stable communication for all users.
  

Drive Mapping & File Access:

• Configured and mapped network drives for users, ensuring seamless access to shared file resources and improving team collaboration.
• Automated drive mapping through Group Policy or logon scripts, reducing manual configuration and ensuring consistency in drive assignments across user devices.
  

Ticketing System Management:

• Managed and tracked support tickets in Spiceworks, ensuring timely and accurate resolution of IT issues. Prioritized, assigned, and escalated tickets based on urgency and severity, providing clear communication to end users.
• Created detailed knowledge base entries in Spiceworks based on common issues and solutions, improving efficiency for recurring troubleshooting scenarios and enhancing user self-service options.
  

Security & Compliance:

• Regularly reviewed and updated security settings in Active Directory and across network devices, ensuring compliance with organizational policies and best practices.
• Implemented security measures for remote access tools, including RDP, Remote Registry, and RSAT, ensuring secure communications and protecting against unauthorized access.
  

System Configuration & Optimization:

• Optimized system configurations by adjusting Group Policy settings, network configurations, and security policies to ensure peak system performance and security.
• Managed software and hardware configurations, ensuring that all devices were compliant with organizational standards and regulations.