Dandy Dumanlang
Broomfield,CO
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in Tagalog and English. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Hugo Boss
Thornton, CO
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Independent Contractor
Wealth Space Insurance Agency
10.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Evaluated trends to understand competitive environments and assess current strategies.
- Consulted with customers to assess needs and propose optimal solutions.
Marketing Director
Megaworld International
USA
12.2019 - 05.2020
- Provided expert guidance during buying situations, assisting decision-makers in navigating complex scenarios with confidence.
- Leveraged advanced analytical techniques to identify patterns and trends within large datasets, leading to more accurate predictions about future events or behaviors.
- Established strong working relationships with external partners to facilitate effective collaboration and knowledge sharing among different agencies or organizations involved in targeting missions.
Food Buyer
Six Flags Discovery Kingdom
07.2007 - 12.2019
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Maintained complete documentation and records of all purchasing activities.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Forecasted purchasing trends and improved merchandising strategies.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed and improved account relationships.
Flight Crew Member
American Airlines, American Eagle
12.1998 - 06.2006
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Relayed updates and information to passengers after confirming key details with pilot.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Observed all safety regulations when working in or near hazardous zones.
Education
Associate Of Business Administration - Business Management
Philippine School of Business Administration
Manila, Philippines03.1987
Skills
- Estimations and Quotes
- Budgeting
- Staff Management
- Contract Preparation
- Prospecting Clients
- Insurance Knowledge
- Social Media
- Word-of-Mouth Marketing
- Decision Making
- Critical Thinking
- Self-Motivated
Reference
Available upon request.
Timeline
Assistant Manager
Hugo Boss
02.2022 - Current
Marketing Director
Megaworld International
12.2019 - 05.2020
Independent Contractor
Wealth Space Insurance Agency
10.2019 - Current
Food Buyer
Six Flags Discovery Kingdom
07.2007 - 12.2019
Flight Crew Member
American Airlines, American Eagle
12.1998 - 06.2006
Associate Of Business Administration - Business Management
Philippine School of Business Administration