Currently enrolled in community college pursuing a degree in information management system. Hard worker with flexible schedule willing to put aside any differences to achieve whatever goal the company strives for.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Content Moderator
Teleperformance USA
Port Saint Lucie
04.2024 - Current
Monitored user-generated content for compliance with community guidelines, ensuring a safe online environment for all users.
Reviewed and flagged inappropriate content, maintaining high standards of accuracy and consistency in moderation practices.
Collaborated with cross-functional teams to update moderation policies, enhancing operational efficiency and user trust.
Appointment Setter
Florida Window and Door
Lake Worth
07.2023 - 04.2024
Conducted outbound calls to potential clients, increasing appointment rates through effective communication and product knowledge.
Managed scheduling and follow-up communications, ensuring streamlined operations and improved client engagement.
Utilized CRM software to track leads, enhancing data accuracy and facilitating targeted outreach efforts.
Shift Supervisor
Wendys Old Fashion Hamburgers
West Palm Beach
03.2021 - 06.2023
Supervised daily operations and ensured compliance with food safety standards, enhancing operational efficiency and team performance.
Trained and mentored team members on proper procedures, resulting in improved service quality and employee confidence.
Coordinated shift schedules and delegated responsibilities, optimizing workflow and maintaining service standards during peak hours.