Dane Uter
Van Alstyne
Summary
Dynamic Service Consultant with extensive experience at Huffines Chrysler Jeep Dodge, excelling in auto service management and effective communication. Proven track record in upselling services and fostering strong customer relationships, ensuring repeat business. Adept at problem-solving and providing tailored service recommendations to enhance client satisfaction.
Overview
20
20
years of professional experience
Work History
Service Advisor
Huffines Chrysler Jeep Dodge PLANO
Plano
09.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Developed strong relationships with customers by providing exceptional customer service.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Consultant
Bob Tomes Ford
McKinney
04.2021 - 06.2023
- Greeting customers on the service drive
- Writing up client concerns
- Advising client on repairs and services.
- Updating clients on vehicle.
Service consultant
Goodson Acura
Dallas
02.2014 - 03.2021
- Greet Clients on the service drive.
- Advise customers on service and maintenance repairs.
- Update and review repairs with client.
Service Consultant
CREST INFINITI/CADILLAC
Plano
05.2005 - 01.2014
- Greet customers on the service drive.
- Write the client's vehicle concerns for repairs, and recommend maintenance.
- Updating clients on vehicles and repairs needed.
- Going over repairs after completion, and what is needed in the future.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
Education
High school diploma -
Plano East Sr High School
Plano, TX05.2001
Skills
- Auto Service Management
- Service scheduling
- Upselling services
- Vehicle maintenance
- Problem solving
- Active listening
- Effective communication
- Service recommendations
- Team player mentality
Timeline
Service Advisor
Huffines Chrysler Jeep Dodge PLANO
09.2023 - Current
Service Consultant
Bob Tomes Ford
04.2021 - 06.2023
Service consultant
Goodson Acura
02.2014 - 03.2021
Service Consultant
CREST INFINITI/CADILLAC
05.2005 - 01.2014
High school diploma -
Plano East Sr High School
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