Da'Neidra Roberts
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
08.2023 - 12.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Customer Service Representative
Teleperformance
05.2022 - 08.2023
- Provided outstanding customer service on phone and in person.
- Took ownership of mistakes and problems until issue resolved to customer's satisfaction.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Janitorial Worker
KBS Clean
09.2021 - 03.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Direct Support Professional
Babcock Center, Inc.
08.2021 - 02.2022
- Maintained clean, safe, and well-organized patient environment.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
Caregiver
Live Long Well Care
02.2020 - 08.2020
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Undergrad in Medical Billing & Coding -
DeVry University
09.2024
Nursing Assistance
Excellence in Healthcare
Columbia, United States12.2023
High school diploma -
Richland Northeast High School
Columbia, SC06.2019
Skills
- Data Entry Proficiency
- Paperwork Processing
- Call Center Operations
- Payment Processing
- Technical Troubleshooting
- Customer Support
- ADL Assistance
- Meal Preparation
- Elderly Care
- Medication Administration
- Client Transportation
- Appointment Scheduling
Certification
- ServSafe Food Handler, 03/01/18, 03/01/21
- Driver's License, 10/01/19, 07/01/26
- Medication Technician Training, 09/01/21, Present
- BLS Certification, 12/01/23, 12/01/25
Assessments
Call center customer service, Proficient, 12/01/21, Demonstrating customer service skills in a call center setting
Timeline
Online Grocery Associate
Walmart
08.2023 - 12.2023
Customer Service Representative
Teleperformance
05.2022 - 08.2023
Janitorial Worker
KBS Clean
09.2021 - 03.2022
Direct Support Professional
Babcock Center, Inc.
08.2021 - 02.2022
Caregiver
Live Long Well Care
02.2020 - 08.2020
Undergrad in Medical Billing & Coding -
DeVry University
Nursing Assistance
Excellence in Healthcare
High school diploma -
Richland Northeast High School