Hi, I’m
Da Neisha Rabbeyah
Katy,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
years of professional experience
Work History
Global Medical Response
Customer Service Representative Dispatch
04.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Westway Transport & Dispatch, LLC
Dispatch Manager
10.2020 - 02.2023
Job overview
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track deliveries and maintain proper records and documentation.
Kaiser Permanente
Service Representative
12.2005 - 04.2021
Job overview
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Maintained productivity and quality standards at all times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern. Accepted payments and updated accounts with latest information
- Accepted payments and updated accounts with latest information.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than hundred customers each day
- Scheduled appointment to resolve more complex issues
- Built relationships with primary care and specialty physicians, pharmacists and nurses to support proper use of cardiovascular products.
Education
Eisenhower Senior High SchoolRialto, CA
High School Diploma from Business Administration
06.
Chaffey College
Skills
- Effective Scheduling
- Tech Support
- Customer Service and Assistance
- Correcting Discrepancies
- Microsoft Office
- Credit Card Applications
- Data Entry
- Administrative and Office Support
- Patient Registration
- Office Administration
Timeline
Customer Service Representative Dispatch
Global Medical Response
04.2023 - Current
Dispatch Manager
Westway Transport & Dispatch, LLC
10.2020 - 02.2023
Service Representative
Kaiser Permanente
12.2005 - 04.2021
Eisenhower Senior High School
High School Diploma from Business Administration
Chaffey College
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