Danely Ramirez

• Provided excellent customer service; answered customer questions regarding products and assisted with product selection.
• Utilized sales experience to plan promotional events and build displays that broke departmental sales records and maximized the Company's gross profits.
• Utilized sales experience to plan promotional events and build displays that broke departmental sales records and maximized the company's gross profits.
• Executed duties across bakery, produce, cosmetics, and service departments, ensuring compliance with store and state standards, food safety, and sanitation.
• Sliced, packaged, labeled, stocked, and rotated merchandise regularly, earning departments high production ratings.
• Maintained accurate inventory counts using company systems. via company operating systems to manage shrink.
• Worked a flexible schedule, including overnights, to accommodate business needs.

• Utilized strong menu knowledge to provide customized service and increase check sales through effective upselling.
• Served multiple tables of guests simultaneously, mastering efficiency and exceptional customer service in a fast paced environment.
• Displayed high energy while delivering friendly, outgoing customer service to guests, enhancing overall dining experience.
• Recorded Guest orders and performed accurate payment transactions in the Point -of-Sale system in a timely manner.
• Refilled drinks and delivered food efficiently, ensuring compliance with state and local food and alcohol safety regulations.
• Performed opening and closing side duties consistently and reliably, encouraging a team culture.

General Manager (September 2024 - January 2025)

• Led sales teams across local insurance branches for Fred Loya Insurance.
• Managed sales agents by training new hires, assessing performance, coordinating schedules, and enforcing company guidelines, achieving consistent compliance and improved team productivity.
• Surpassed 10% annual growth goals at four distinct locations during the first quarter as a manager, utilizing financial analysis and strategic planning skills.
• Revised disbursements daily, identified learning opportunities, and coached agents individually on sales scripts, objections, and closing techniques, resulting in improved sales performance.
• Coordinated branch operations with underwriting, claims, and service teams to streamline processes and enhance collaboration.
• Personally followed up with renewing and canceling customers, providing excellent customer service to maximize retention rates.
• Balanced earned and incurred funds to maintain a claims loss ratio of less than 70%, while optimizing profitability and minimizing risk exposure.

Assistant Manager (December 2023 - September 2024)

• Revised all transactions to ensure underwriting standardization across offices, reducing errors and improving compliance.
• Trained new employees during their 90-day window, teaching underwriting guidelines, reviewing coverages, and ensuring mastery of sales processes and operating systems.

Customer Service Representative (June 2023 - December 2023)

• Advised new customers on coverage uses, limits, and qualifying discounts, helping clients secure affordable rates and boosted satisfaction.
• Followed up with clientele to ensure satisfaction with services, strengthening relationships and encouraging renewals.
• Managed office communications and transactions, including calls, emails, and payments, streamlining operations and improving customer service.
• Quoted and sold auto insurance policies that met state standards and personal needs, enhancing policy sales and customer retention.
• Executed daily opening and closing procedures, including maintaining cleanliness, preparing check and cash deposits, and running bank deposits daily.
• Performed photo inspections of vehicles, minimizing risk by identifying preexisting damages.

• Managed cashiering, order taking, and payment processing while preparing ice cream treats, ensuring efficient service for both dining room and drive-thru customers.
• Multitasked and managed time effectively in a high-stress environment, consistently meeting company goals and enhancing customer satisfaction.
• Maintained cleanliness and stocked supplies throughout shifts, ensuring smooth operations and adherence to company standards.
• Decorated cakes and closed restaurant, ensuring attention to detail and reliability in completing end-of-day procedures.