Danesha Alexander
Jonesboro,United States
Summary
Organized and dependable customer service representative successful at managing multiple priorities with a positive attitude. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to your team. Well-versed in communication and team building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
03.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Mail Handler Assistant
United States Postal Service
10.2023 - 12.2023
- Efficiently sorted and distributed incoming and outgoing mail for a large corporate office, ensuring timely delivery to the appropriate recipients
- Operated mail processing equipment, such as postage meters and automated sorting machines, to expedite the handling and sorting of mail
- Collaborated with team members to coordinate mail delivery routes, ensuring optimal efficiency and timely completion of assigned tasks.
Administrative assistant
Cascade Family Skating
08.2016 - 08.2023
- Managed and organized daily office operations, including scheduling and meetings
- Negotiated contracts to increase sales and customer interaction
- Expanded new client database and customer engagement through excellent customer interactions and relationships
- Assisted in planning and organizing company events and conferences, including logistics, vendor coordination, and budget management
- Maintained and updated company records, files, and databases
- Prepared and proofread correspondence, reports, and presentations
- Handled incoming calls and emails, routing inquiries to appropriate departments and responding to routine requests promptly.
Teaching Assistant
Excell Preparatory Center
08.2022 - 10.2022
- Assisted the lead teacher in creating lesson plans and delivering engaging instructional activities for a class of 25 students
- Led small group discussions and facilitated classroom discussions to promote student engagement and participation
- Provided one-on-one support to students with special needs, implementing individualized education plans to enhance their learning experience.
Education
Bachelor of Science - Human Development And Family Studies
07.2019
Hands-on Training: Gained experience in pediatric healthcare and classroom settings through observational hours during the Child Life program. Worked closely with certified Child Life Specialists to provide developmentally appropriate play opportunities and coping mechanisms for children experiencing hospitalization, chronic illnesses, or surgeries.
Bachelor of Science - Developmental Psychology
06.2018
Research Experience: Actively participated in multiple research projects throughout my academic career, developing strong skills in data collection, analysis, and interpretation. Conducted experiments, administered surveys, and interviewed participants, applying statistical techniques to analyze the data.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Customer Satisfaction
- Detail Oriented
- Microsoft Office Suite 365
- Problem Solving
- Registration management
Certification
Adult and Pediatric First Aid/CPR/AED, American Red Cross, 10/01/22, www.redcross.org/take-a-class/qrcode?cer...
Timeline
Sales Associate - Home Depot
03.2024 - Current
Mail Handler Assistant - United States Postal Service
10.2023 - 12.2023
Teaching Assistant - Excell Preparatory Center
08.2022 - 10.2022
Administrative assistant - Cascade Family Skating
08.2016 - 08.2023
Georgia State University - Bachelor of Science, Human Development And Family Studies
The University of Alabama - Bachelor of Science, Developmental Psychology
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Julie WhiteJulie White
Installation Coordinator at The Home Depot Home ServicesInstallation Coordinator at The Home Depot Home Services
Sulyvan KeoSulyvan Keo
Data Entry Volunteer at University of Nebraska Medical CenterData Entry Volunteer at University of Nebraska Medical Center