Danesha Babineaux
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Medical Center
05.2014 - 05.2016
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Texas Advisor
Texas Health And Human Services
12.2006 - 12.2013
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Education
Master of Education - Leadership And Higher Education
Liberty University
Lynchburg, VA05.2024
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Patient Registration
- Collaborative learning
Timeline
Patient Service Specialist
Baylor Scott & White Medical Center
05.2014 - 05.2016
Texas Advisor
Texas Health And Human Services
12.2006 - 12.2013
Master of Education - Leadership And Higher Education
Liberty University