Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danetria Brown

Dallas

Summary

Resourceful Member Service Specialist known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to improve member satisfaction and service delivery. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive member experiences.

Overview

11
11
years of professional experience

Work History

Member Service Specialist(REMOTE)

Humana
11.2022 - 12.2024
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Excelled in exceeding daily credit card application goals.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Inside UnLicensed Sales Agent(REMOTE)

National General Insurance
02.2018 - 10.2022
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Offered product and service consultations and employed upselling techniques.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Negotiated deals and handled complaints or objections.

Customer Service Representative(REMOTE)

Teladoc Health
05.2014 - 02.2018
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Implemented innovative methods for streamlining the customer service process.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

High School Diploma -

Northdallas Highschool

Skills

  • CSR systems
  • Up-selling strategies
  • Customer service representation
  • Exceptional communication
  • Relationship-driven selling
  • Medical billing
  • Stress tolerance
  • Healthcare industry
  • Customer service standards
  • Strong empathy
  • Customer engagement
  • Relationship building
  • Call center operations

Accomplishments

Improving efficiency, receiving recognition for outstanding performance.

Timeline

Member Service Specialist(REMOTE)

Humana
11.2022 - 12.2024

Inside UnLicensed Sales Agent(REMOTE)

National General Insurance
02.2018 - 10.2022

Customer Service Representative(REMOTE)

Teladoc Health
05.2014 - 02.2018

High School Diploma -

Northdallas Highschool

Similar Profiles

CREATE PROFILE