Danette Frederick
Plano,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Sales Associate
Keller Williams Infinity
07.2023 - 11.2023
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Informed home buyer of sales, construction and warranty processes.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
Licensed Real Estate Agent
Coldwell Banker Real Estate Group
03.2023 - 07.2023
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Maintained a comprehensive understanding of local real estate market trends, enabling expert guidance for clients'' decision-making processes.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
Director of Sales and Business Development
Market Education
Aurora, IL
11.2020 - 07.2021
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Licensed Real Estate Sales Associate
Keller Williams Elite Partners
05.2016 - 08.2020
- Negotiated favorable contract terms for clients, leading to successful transactions and high levels of client satisfaction.
- Built strong relationships with clients by consistently providing exceptional customer service and maintaining open lines of communication.
- Assisted in the preparation of legal documentation, ensuring accuracy and compliance with real estate regulations.
- Conducted comprehensive market analysis to provide accurate property valuations and pricing recommendations.
- Collaborated with mortgage lenders, title companies, and attorneys to ensure smooth transaction processes for all parties involved.
- Advertised client properties through websites, social media, and real estate guides.
- Developed new business and managed new and existing clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Casino Dual Rate Dealer/Supervisor
Seminole Hard Rock Hotel & Casino, Tampa
10.2008 - 07.2019
- Enhanced customer satisfaction by providing efficient and accurate dealing services.
- Maintained gaming integrity by adhering to established rules and procedures.
- Increased player engagement with friendly and professional interactions during games.
- Assisted supervisors in managing gaming operations, ensuring smooth gameplay for all players.
- Contributed to a positive workplace environment through effective communication with colleagues and supervisors.
- Improved game flow by efficiently managing chips, cards, and other essential equipment.
- Supported casino revenue goals with consistent delivery of high-quality dealing services.
- Developed strong knowledge of multiple games to accommodate diverse player preferences and enhance overall experience.
- Achieved superior levels of accuracy while calculating pay-outs quickly under pressure.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Casino Dice Dealer
Grand Victoria Casino Elgin
01.2001 - 01.2005
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
Education
Licensed - Real Estate Sales Associate
Nature Coast Real Estate School
Spring Hill01.2016
High School Diploma -
Providence Catholic High School
New Lenox, IL05.1981
Skills
- Buyer and Seller Representation
- Lead Generation Strategies
- Contract Preparation
- Marketing Strategy Development
- Sales Presentation Mastery
- Property Staging Techniques
- Home Inspection Coordination
- Problem Solving Aptitude
- Effective Communication
- Organizational Skills
- Teamwork and Collaboration
- Technological Proficiency
- Attention to Detail
Certification
- Licensed Real Estate Broker- Illinois 03-2023 to Current
- Licensed Real Estate Sales Associate- Florida 06-2016 to Current
Timeline
Licensed Real Estate Sales Associate
Keller Williams Infinity
07.2023 - 11.2023
Licensed Real Estate Agent
Coldwell Banker Real Estate Group
03.2023 - 07.2023
Director of Sales and Business Development
Market Education
11.2020 - 07.2021
Licensed Real Estate Sales Associate
Keller Williams Elite Partners
05.2016 - 08.2020
Casino Dual Rate Dealer/Supervisor
Seminole Hard Rock Hotel & Casino, Tampa
10.2008 - 07.2019
Casino Dice Dealer
Grand Victoria Casino Elgin
01.2001 - 01.2005
Licensed - Real Estate Sales Associate
Nature Coast Real Estate School
High School Diploma -
Providence Catholic High School
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