Danette Parson
Akron,OH
Summary
My main objective is to obtain a position aa a Human Service Worker, to utilize my Professional and Educational background as a family Counselor, Avocate, Coordinator, Mediator and a Public Service Representative. I have a grand knowledge base regarding government assistance programs, occupational referrals and assisting individuals in obtaining measurable goals. I am a
versatile educator with experience in diverse classroom settings, excelling in student engagement and behavior management. Proven ability to adapt instructional materials to meet varying needs, ensuring effective learning outcomes and fostering strong relationships with students, parents, and colleagues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Akron Public School
10 S Main Street
01.2021 - Current
- Delivered engaging lesson plans to diverse classrooms, fostering inclusive learning environments.
- Managed classroom behavior effectively, promoting a positive and respectful atmosphere among students.
- Adapted instructional materials to meet varying student needs and learning styles promptly.
- Developed and maintained positive relationships with students, parents, and staff to enhance communication.
- Collaborated with permanent teachers to ensure continuity of education during absences seamlessly.
Guest Service Representative
Blue-Tique Hotel
15 South Main Street Akron Ohio 44301
01.2019 - 08.2021
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Coordinated room assignments and special requests to enhance guest experiences.
- Trained new staff on hotel policies and customer service protocols for consistency.
- Implemented feedback systems to gather guest insights and improve service quality.
- Oversaw daily operations, ensuring adherence to safety and cleanliness standards.
- Collaborated with housekeeping and maintenance teams to resolve guest concerns swiftly.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Therapeutic Program Worker
North Field Behavoral Health Care
1756 Sagamore Road, North Field Ohio
09.2017 - 12.2018
- Facilitated group therapy sessions, promoting communication and peer support among participants.
- Implemented behavior management techniques to improve clients' coping strategies and emotional regulation.
- Monitored client progress, documenting changes in behavior and reporting to clinical staff for assessment.
- Advocated for client interests within treatment planning meetings, ensuring alignment with individual goals and needs.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
Youth Specialist
Indian River Juvenile Corrections
2775 Indian River RD SW Massillon, Ohio 44646
01.2016 - 07.2017
- Facilitated group therapy sessions promoting social skills and conflict resolution.
- Implemented behavior modification strategies improving youth outcomes significantly.
- Led crisis intervention initiatives reducing incidents of violence within the facility.
- Advocated for youth needs, ensuring access to educational and mental health resources.
- Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities.
- Enhanced program effectiveness by collaborating with fellow Youth Specialists to develop innovative strategies and approaches.
- Organized successful events that fostered a sense of unity among diverse groups of youths, promoting cultural understanding and empathy.
- Provided crisis intervention services when necessary, connecting youths with appropriate resources to assist them during difficult times.
- Promoted a positive environment for personal growth and development through consistent encouragement and support.
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Collaborated with other professionals to plan and coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
Case Manager/Resident Services Supervisor
Oriana House INC
885 East Buchtel Ave Akron Ohio 44301
10.2006 - 01.2016
- Coordinated comprehensive care plans for clients, ensuring alignment with treatment goals and resources.
- Conducted thorough assessments to identify client needs and develop tailored intervention strategies.
- Facilitated regular case reviews with multidisciplinary teams to enhance service delivery and outcomes.
- Implemented best practices in case management to improve client engagement and retention rates.
- Established partnerships with community organizations to expand resource availability for clients in need.
- Advocated for client rights and access to services, promoting a supportive environment for recovery.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Bachelor of Science - Social Work
Buffalo State University Of New York
1300 Elmwood Ave Buffalo New York05-1995
Associate of Science - Liberal Arts And Sciences
Niagara County Community College
3111 Saunders Settlement Rd, Sanborn New York05-1992
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Certification
- Teachers Certificate License - [Timeframe]
Timeline
Substitute Teacher
Akron Public School
01.2021 - Current
Guest Service Representative
Blue-Tique Hotel
01.2019 - 08.2021
Therapeutic Program Worker
North Field Behavoral Health Care
09.2017 - 12.2018
Youth Specialist
Indian River Juvenile Corrections
01.2016 - 07.2017
Case Manager/Resident Services Supervisor
Oriana House INC
10.2006 - 01.2016
Bachelor of Science - Social Work
Buffalo State University Of New York
Associate of Science - Liberal Arts And Sciences
Niagara County Community College